HR Services Operations (Employee Services & Workforce Administration) Associate / Analyst (Japanese Speaking) – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
The HR Services Operations Associate / Analyst (Japanese Speaking) acts as the primary contact for employee inquiries and support throughout the Hire to Retire lifecycle. This role focuses on providing responsive and high-quality HR service related to policies, programs, systems, and employee lifecycle activities within a client-facing BPO environment.
Job Description
The HR Services Operations Associate / Analyst (Japanese Speaking) serves as the central point of contact for employee inquiries and support throughout the entire Hire to Retire (H2R) lifecycle. This role is responsible for delivering responsive, high-quality service on HR policies, programs, and systems, ensuring smooth execution of onboarding, leave management, access provisioning, and issue resolution within a client-facing BPO environment.
Job Requirements
Strong communication skills in Japanese and English.
Ability to provide responsive service in a client-facing environment.
Attention to detail and ability to navigate complex service scenarios professionally and efficiently.
Basic understanding of HR policies, payroll, leave, benefits, and workforce systems.
Capability to coordinate employee lifecycle activities such as onboarding, offboarding, leave, and flexible work arrangements.
Familiarity with ticket management platforms, chat, and telephony for employee support.
Willingness to collaborate with internal teams to maintain consistent support across geographies.
Ability to collect, track, and analyze employee service metrics and feedback.
Basic knowledge of Learning Management Systems (LMS), Employee Self-Service (ESS) platforms, and training logistics.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Employee Relations
HR Policies
Onboarding And Offboarding
Leave And Absence Management
Ticketing Systems
Communication
Data Analysis
Customer Service
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