HR Services Operations (Talent Development & HR Practice/Management) Associate Manager – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
The Associate Manager in HR Services is responsible for leading HR service delivery operations across multiple countries in Southeast Asia and Australia/New Zealand. The role involves managing complex HR operations within a regional or global BPO framework to ensure compliance with local regulations, client expectations, and global standards.
Job Description
The HR Services Operations (Talent Development & HR Practice/Management) Associate Manager is responsible for leading end-to-end HR service delivery across multiple countries, primarily focusing on Southeast Asia (SEA) and Australia/New Zealand (ANZ). This role operates within a regional or global BPO model to manage complex HR operations, ensuring compliance with local regulations, client expectations, and global standards. The Associate Manager acts as the key contact for client stakeholders and applies operational excellence frameworks to enhance service quality, scalability, and continuous improvement across diverse environments.
Job Requirements
Strong client focus and ability to manage end-to-end HR service delivery across multiple countries.
Knowledge of local labor laws and global HR service standards.
Ability to manage client relationships and act as primary escalation point for service issues.
Skills in root cause analysis, mitigation planning, and performance monitoring.
Experience collaborating with cross-functional teams such as Legal, Finance, IT, and Talent Acquisition.
Leadership skills to coach and develop a high-performing team across service lines and geographies.
Ability to maintain audit readiness and compliance through robust documentation and controls.
Capability to support automation, system enhancements, and knowledge management for scalable service delivery.
Competence in assessing operational risks and recommending mitigation strategies.
Experience aligning service delivery with client governance frameworks, contractual obligations, and regulatory requirements.
Skills in stakeholder engagement and change management to support evolving business needs.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
HR Service Delivery
Multi-Country HR Operations
Client Relationship Management
Operational Excellence
Team Leadership
Compliance And Audit Management
Risk Management
Cross-Functional Collaboration
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances