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E-Commerce Executive (Customer Service) bertanggungjawab untuk mengendalikan pertanyaan pelanggan mengenai produk, memastikan pengalaman positif melalui komunikasi yang baik dan penyelesaian masalah yang efektif.
The Assistant Manager Trainee will support restaurant operations, focusing on service flow and kitchen coordination, while developing essential management skills in a dynamic environment.
The Finance & Admin Executive will oversee financial transactions, maintain records, and support audits while collaborating across departments to enhance reporting and compliance, requiring strong analytical, communication, and organizational skills.
The Product & Services Associate role involves performing various daily tasks at the outlet, including product preparation, stocking, cashiering, maintaining cleanliness, and providing customer service. The position requires shift work and may require relocation. Training is provided, and the role is open to fresh school leavers with a minimum education level of PMR/PT3.
The Sales Assistant role at AEON involves providing exceptional customer service and managing sales areas effectively. You will be responsible for maintaining product displays and assisting customers with their needs.
The Sales Promoter role involves assisting customers with their questions and purchases, particularly with cold items. The position also includes maintaining the cleanliness and order of the business premises and ensuring shelves are regularly stocked. The job requires physical health, a minimum of secondary school education, honesty, responsibility, good communication skills, and availability to work six days a week.
The Sales Supervisor will manage retail operations and staff, focusing on sales growth and customer satisfaction while ensuring efficient store management and compliance with company policies.
The Internship for Retail Assistant involves assisting customers with product inquiries and maintaining store organization, providing a practical opportunity to develop customer service skills and gain experience in a retail environment.
Sebagai Sales Associate, anda akan memberikan pengalaman pelanggan yang positif dan menarik, sambil menggunakan kemahiran komunikasi dan kerja berpasukan untuk mencapai sasaran jualan dan membina hubungan yang baik dengan pelanggan.
The E-Commerce Executive will drive online sales through digital marketing and campaign planning while managing website content and supporting social commerce initiatives.
The E-Commerce Executive will manage and optimize product listings on various platforms, ensuring accuracy in descriptions, pricing, and images while collaborating with teams to enhance online visibility and sales.
The Sales Agent will drive sales by understanding customer needs, presenting products, and ensuring timely follow-up, while meeting targets and enhancing customer satisfaction through effective communication and problem-solving skills.
By SuperJobs Career Team · Updated June 2026
Retail is one of Malaysia's largest direct employment sectors, encompassing shopping malls, supermarkets, hypermarkets, specialty stores, e-commerce operations, and franchise businesses. Malaysia's retail market — anchored by the Klang Valley's world-class mall ecosystem (Pavilion, Mid Valley, Sunway Pyramid, Suria KLCC) and a rapidly growing e-commerce segment — provides year-round employment at every level.
Major retail employers include AEON, Parkson, Tesco (now known as Lotus's), Giant, 99 Speedmart, Watsons, Guardian, Sephora, Uniqlo, H&M, and hundreds of independent local and franchise brands. The e-commerce boom driven by Shopee, Lazada, and TikTok Shop has also created large-scale warehouse operations, customer service centres, and digital retail teams requiring substantial workforces.
The retail sector offers entry-level opportunities for school leavers and a well-defined career ladder from sales associate through supervisory and managerial roles to category management, buying, and retail operations leadership. Corporate retail careers in buying, merchandising, and supply chain management are increasingly valued and well-compensated.
Entry-level retail sales associates and cashiers earn RM 1,800 – RM 2,500/month. Retail supervisors and floor managers earn RM 2,800 – RM 4,500/month. Store managers and branch managers earn RM 4,000 – RM 8,000/month depending on store size and brand. Retail area managers, category managers, and buyers at corporate level earn RM 7,000 – RM 15,000/month.
Hiring in retail peaks during major festive seasons — Chinese New Year (January/February), Hari Raya (March/April), and the mid-year and year-end sales periods. E-commerce retail roles (marketplace management, last-mile logistics, digital marketing) command 15–25% premiums over equivalent bricks-and-mortar roles. Omnichannel retail experience is the most in-demand skill for mid-career retail professionals in Malaysia.
Customer-facing floor staff managing product display, assisting shoppers, and processing transactions at retail outlets.
Leads all aspects of a retail store — sales targets, staff management, inventory, visual merchandising, and customer experience.
Creates compelling in-store displays and product presentations to drive sales and reinforce brand identity.
Selects and sources products for the retail range, negotiates with suppliers, and manages category performance metrics.
Manages online store listings, campaign promotion, and order fulfilment on platforms like Shopee, Lazada, and TikTok Shop.
Handles customer enquiries, complaints, and returns — both in-store and through digital channels for omnichannel retailers.
Search SuperJobs for retail roles by brand, location, or function. Use terms like "sales associate", "store manager", "buyer", or "e-commerce" depending on the level you are targeting.
For entry-level roles, keep your CV focused on customer service experience, reliability, and any relevant certifications (food handler, HRDC-funded retail management courses).
For store manager and above, quantify your retail performance: sales growth percentages, shrinkage reduction, staff retention rates, and average transaction values.
Apply through SuperJobs. Retail hiring is volume-based — companies often review applications in batches, particularly around festive season hiring peaks.
Prepare for retail interviews by demonstrating your understanding of the brand's product range, customer base, and any recent campaigns or promotions. Show genuine enthusiasm for the brand.