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This role is a trainee position at Emax, focused on learning and assisting in delivering beauty and aesthetic services. The trainee will participate in training, perform basic treatments under supervision, and support daily operations and customer service.
The Sales Assistant role focuses on delivering outstanding customer service and maintaining store standards. You will engage with customers, assist with their needs, and ensure the foodline area is well-stocked and organized.
The General Cashier is responsible for managing cashier systems, handling billing and payment transactions, and maintaining the cashier work area. The role requires providing customer service and ensuring accuracy in payment processes. The position is open to Malaysian candidates aged 18 and above, with no minimum education requirement.
This internship involves managing customer questions about property issues and assisting with property handovers. The role provides an opportunity to learn directly from experts in a supportive environment.
This internship offers final-year university students hands-on experience in customer service, marketing, and research within an e-commerce setting at MEDICOS. The role supports various business activities enhancing practical skills.
The Restaurant Manager/Assistant Manager role requires overseeing the daily operations of the restaurant, including staff leadership, customer service, and maintaining food quality and hygiene standards. The position requires proficiency in Japanese and experience in the food and beverage industry.
The Ticketing Manager oversees airline ticketing operations, ensuring accurate issuance, refunds, and compliance with industry standards. This leadership role involves managing a team, optimizing GDS workflows, and maintaining strong relationships with airline partners.
This role is for a Sales Assistant at CeX Sunway Pyramid specializing in electronics sales and customer service. The position involves processing transactions, maintaining store organization, and using knowledge of consumer electronics and gaming peripherals.
The Sales Advisor role involves engaging with customers to provide product recommendations and ensuring a smooth sales process. This position is ideal for individuals who enjoy working in a dynamic retail setting and are committed to delivering exceptional customer service.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.