Internship Customer Service, Internship – THE D GROUP
THE D GROUP
Global Business Services
Role Summary
This internship role involves providing customer service through live chat by resolving inquiries and troubleshooting issues. The position requires collaboration with teams to find solutions and educating customers about campaign mechanisms while processing applications and documentation in compliance with regulations.
Job Description
The role involves resolving customer inquiries via live chat promptly and professionally. The representative will troubleshoot issues, collaborate across teams to provide solutions, educate customers about campaign mechanisms, and encourage participation. They will also process customer applications and KYC documentation following regulations, maintain a clear enquiries log, and attend to customers exclusively through live chat without phone calls.
Job Requirements
Bachelors degree in Marketing, Business, Mass Communication, Liguistics or a related field.
Good communication skills and a problem-solving approach.
Positive, empathetic, and professional attitude.
Proficiency in spoken and written English.
Fluency in spoken and written Mandarin is a must.
Quick Info
Company
THE D GROUP
Location
Kuala Lumpur
Salary
MYR 600 - 1000
Skills Required
10 skills
Click to submit your application
Required Skills
Customer Service
Effective Communication
Customer Communications Management
Internal Communications
Interpersonal Communications
Project Management
Cross-Functional Collaboration
Customer Support
Customer Complaint Resolution
Escalation Management
Application Tips
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