Internship Customer Service, Internship – THE D GROUP
Role Summary
The Internship Customer Service is responsible for resolving customer inquiries through live chat. This role plays a crucial part in enhancing customer satisfaction and engagement by providing timely and effective support.
Job Description
In this role, you will engage with customers daily, addressing their inquiries and providing solutions in a professional manner. You will work in a dynamic environment that emphasizes teamwork and customer education.
Key Responsibilities:
- Resolve customer inquiries via live chat promptly and professionally.
- Troubleshoot issues and collaborate across teams to provide effective solutions.
- Educate customers about campaign mechanisms and encourage participation.
- Process customer applications and KYC documentation in compliance with regulations.
- Maintain a clear log of customer inquiries and resolutions.
- Attend to customers exclusively through live chat without phone calls.
- Foster a positive and empathetic interaction with customers.
Job Requirements
Bachelor’s degree in Marketing, Business, Mass Communication, Linguistics, or a related field.
Good communication skills and a problem-solving approach.
Positive, empathetic, and professional attitude.
Proficiency in spoken and written English.
Fluency in spoken and written Mandarin is a must.
Quick Info
Company
THE D GROUP
Location
Kuala Lumpur
Salary
MYR 600 - 1000
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Problem Solving
Communication
Team Collaboration
Attention To Detail
Empathy
Time Management
Application Tips
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