L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay at Shopee - Kuala Lumpur
Role Summary
The L1 Customer Service Agent is responsible for managing customer inquiries across various communication channels. This role plays a crucial part in ensuring customer satisfaction and maintaining compliance with established procedures.
Job Description
In this role, you will manage customer inquiries through various channels including live chat, calls, and email. Your responsibilities will include resolving standard queries related to products and transactions, following established procedures, and escalating complex issues as necessary.
Key Responsibilities:
- Manage customer inquiries through live chat, calls, and email.
- Resolve standard queries related to products and transactions.
- Follow established procedures for customer interactions.
- Escalate complex issues to the appropriate teams.
- Ensure accurate documentation of customer interactions.
- Comply with privacy regulations during customer interactions.
- Meet performance targets set by the management.
Job Requirements
1–2 years in Customer Service / BPO experience.
Good communication skills in English and Bahasa Malaysia.
Comfortable handling chat, call, and email communications.
Ability to follow structured SOPs strictly.
Must be able to work flexible rotational shifts, including nights, weekends, and public holidays.
Required to support ad-hoc shift changes based on business needs.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Adaptability
Teamwork
L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay Salary at Shopee
Shopee has not disclosed the salary for this role. L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Shopee asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-10, so apply early.
L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay - Frequently Asked Questions
What is the salary for a L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay job located?
This L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay role?
Shopee is looking for 1–2 years in Customer Service / BPO experience.; Good communication skills in English and Bahasa Malaysia.; Comfortable handling chat, call, and email communications..
How do I apply for this L1 Customer Service Agent - 12 months (3rd Party Contract), ShopeePay job at Shopee?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-10.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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