L1 Customer Service Agent – Shopee
Shopee
Financial Services
Role Summary
The position requires managing customer inquiries through various communication channels while adhering to standard operating procedures. Candidates should possess strong communication skills and be flexible with shift timings to meet business needs.
Job Description
In this role, you will manage customer inquiries through various channels including live chat, calls, and email. Your responsibilities will include resolving standard queries related to products and transactions, following established procedures, and escalating complex issues as necessary. You will also ensure accurate documentation and compliance with privacy regulations while meeting performance targets.
Job Requirements
1–2 years in Customer Service / BPO
Good communication skills (English + Bahasa Malaysia)
Comfortable handling chat, call, and email
Ability to follow structured SOPs strictly
Must be able to work flexible rotational shifts, including nights, weekends, and public holidays
Required to support ad-hoc shift changes based on business needs
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
5 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Time Management
Adaptability
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