L1 Customer Service Agent – Shopee
Role Summary
The L1 Customer Service Agent is responsible for managing customer inquiries across various communication channels. This role plays a crucial part in ensuring customer satisfaction and maintaining compliance with established procedures.
Job Description
In this role, you will manage customer inquiries through various channels including live chat, calls, and email. Your responsibilities will include resolving standard queries related to products and transactions, following established procedures, and escalating complex issues as necessary.
Key Responsibilities:
- Manage customer inquiries through live chat, calls, and email.
- Resolve standard queries related to products and transactions.
- Follow established procedures for customer interactions.
- Escalate complex issues to the appropriate teams.
- Ensure accurate documentation of customer interactions.
- Comply with privacy regulations during customer interactions.
- Meet performance targets set by the management.
Job Requirements
1–2 years in Customer Service / BPO experience.
Good communication skills in English and Bahasa Malaysia.
Comfortable handling chat, call, and email communications.
Ability to follow structured SOPs strictly.
Must be able to work flexible rotational shifts, including nights, weekends, and public holidays.
Required to support ad-hoc shift changes based on business needs.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Adaptability
Teamwork
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances