L1 Customer Service Quality Assurance – Shopee
Shopee
Financial Services
Role Summary
The position focuses on performing quality assurance audits for customer service interactions, ensuring compliance with procedures, and providing feedback for improvement. Candidates should have relevant experience and be prepared to work flexible hours to support operational needs.
Job Description
In this role, you will conduct quality assurance audits on various customer interactions, including chat, call, and email. Your responsibilities include evaluating adherence to standard operating procedures, ensuring accurate responses, and identifying escalation issues. You will provide structured feedback, support training initiatives, and track compliance risks while conducting calibration sessions with internal teams.
Job Requirements
2–4 years in QA / Customer Service auditing
Strong familiarity with L1 vs L2 scope boundaries
Experience auditing multi-channel interactions
High attention to detail and compliance awareness
Ability to work flexible rotational shifts
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Quality Assurance
Customer Service
Auditing
Attention To Detail
Compliance Awareness
Multi-Channel Interaction
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