L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay at Shopee - Kuala Lumpur
Role Summary
The L1 Customer Service Quality Assurance is responsible for conducting quality assurance audits on various customer interactions. This role plays a crucial part in ensuring service excellence and compliance within the customer service team at ShopeePay.
Job Description
In this role, you will conduct quality assurance audits on various customer interactions, including chat, call, and email. You will evaluate adherence to standard operating procedures, ensure accurate responses, and identify escalation issues.
Key Responsibilities:
- Conduct quality assurance audits on customer interactions across multiple channels.
- Evaluate adherence to standard operating procedures and compliance standards.
- Identify and report escalation issues for further action.
- Provide structured feedback to customer service representatives.
- Support training initiatives based on audit findings.
- Track compliance risks and recommend improvements.
- Conduct calibration sessions with internal teams to align on quality standards.
Job Requirements
2–4 years in QA / Customer Service auditing.
Strong familiarity with L1 vs L2 scope boundaries.
Experience auditing multi-channel interactions.
High attention to detail and compliance awareness.
Ability to work flexible rotational shifts.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Quality Assurance
Customer Service
Attention To Detail
Compliance Awareness
Multi-Channel Auditing
Feedback Delivery
Training Support
L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay Salary at Shopee
Shopee has not disclosed the salary for this role. L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
How to Apply for This L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions Shopee asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-10, so apply early.
L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay - Frequently Asked Questions
What is the salary for a L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay job located?
This L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay role?
Shopee is looking for 2–4 years in QA / Customer Service auditing.; Strong familiarity with L1 vs L2 scope boundaries.; Experience auditing multi-channel interactions..
How do I apply for this L1 Customer Service Quality Assurance - 12 months (3rd Party Contract), ShopeePay job at Shopee?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-10.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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