Officer, Customer Liaison – Fuji Xerox Malaysia Sdn Bhd
Fuji Xerox Malaysia Sdn Bhd
Technology-Hardware
Role Summary
The Officer, Customer Liaison provides technical support to end-users by troubleshooting hardware, software, and connectivity issues. The role involves device maintenance, software support, IT asset record management, and collaboration with the ICT team to resolve complex problems while maintaining professional communication with users.
Job Description
The Officer, Customer Liaison is responsible for providing timely and effective technical support to end-users onsite. This role includes troubleshooting hardware, software, and connectivity issues, installing and upgrading devices, performing routine maintenance, assisting with software support, maintaining IT asset records, and ensuring compliance with security protocols. The officer also collaborates with the ICT team to resolve complex issues and communicates professionally with users throughout the support process.
Job Requirements
Good communication skills.
Ability to work collaboratively in a team environment.
Basic technical knowledge related to hardware and software.
Problem-solving skills.
Customer service orientation.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Support
Hardware Troubleshooting
Software Support
Network Connectivity
IT Asset Management
Security Compliance
Communication
Teamwork
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