Officer, Customer Liaison – Fuji Xerox Malaysia Sdn Bhd
Role Summary
The Officer, Customer Liaison is responsible for providing timely and effective technical support to end-users onsite. This role plays a crucial part in ensuring smooth operations by addressing hardware, software, and connectivity issues while collaborating with the ICT team.
Job Description
In this role, you will engage with end-users to deliver technical support and resolve issues efficiently. You will work in a dynamic environment, interacting with various stakeholders to ensure high levels of customer satisfaction.
Key Responsibilities:
- Provide timely technical support to end-users onsite.
- Troubleshoot hardware, software, and connectivity issues.
- Install and upgrade devices as needed.
- Perform routine maintenance on IT equipment.
- Assist with software support and user inquiries.
- Maintain accurate IT asset records.
- Ensure compliance with security protocols.
- Collaborate with the ICT team to resolve complex issues.
- Communicate professionally with users throughout the support process.
Job Requirements
Good communication skills.
Ability to work collaboratively in a team environment.
Basic technical knowledge related to hardware and software.
Problem-solving skills.
Customer service orientation.
Quick Info
Company
Fuji Xerox Malaysia Sdn Bhd
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Communication
Team Collaboration
Problem Solving
Customer Service
IT Asset Management
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