Specialist, Renewal Sales (Non-Native Japanese Speaker) at Concentrix Cvg Malaysia - Kuala Lumpur

The Specialist, Renewal Sales (Non-Native Japanese Speaker) is responsible for achieving revenue-based quotas by selling renewals and services. This role involves collaborating with a dedicated team to optimize sales processes and meet customer expectations in a fast-paced environment.

In this role, you will work within a dedicated territory and team, focusing on outbound communication to manage customer contacts and assess client needs. You will leverage your product and technical knowledge to identify upsell opportunities and drive sales success.

Key Responsibilities:

• Achieve revenue-based quotas by selling renewals and services.
• Manage customer contacts primarily through outbound communication.
• Collaborate with internal and external stakeholders to meet customer expectations.
• Assess client needs using product and technical knowledge.
• Identify potential upsell opportunities to enhance sales.
• Maintain accurate records of customer interactions and sales activities.
• Develop positive customer relationships in a fast-paced environment.