Specialist, Renewal Sales (Non – Concentrix Cvg Malaysia
Role Summary
The Specialist, Renewal Sales (Non-Native Japanese Speaker) is responsible for achieving revenue-based quotas by selling renewals and services. This role involves collaborating with a dedicated team to optimize sales processes and meet customer expectations in a fast-paced environment.
Job Description
In this role, you will work within a dedicated territory and team, focusing on outbound communication to manage customer contacts and assess client needs. You will leverage your product and technical knowledge to identify upsell opportunities and drive sales success.
Key Responsibilities:
- Achieve revenue-based quotas by selling renewals and services.
- Manage customer contacts primarily through outbound communication.
- Collaborate with internal and external stakeholders to meet customer expectations.
- Assess client needs using product and technical knowledge.
- Identify potential upsell opportunities to enhance sales.
- Maintain accurate records of customer interactions and sales activities.
- Develop positive customer relationships in a fast-paced environment.
Job Requirements
2-3 years of experience in a sales-related role (non-IT sales backgrounds are welcome).
Local Malaysian.
Proficiency in English and Japanese (JLPT N1 or N2 only).
Prior experience in outbound cold calling is required.
Proficient in Microsoft Excel, including functions such as VLOOKUP and Pivot Tables.
Demonstrated ability to effectively communicate with customers.
Experience working with Salesforce.com or similar CRM strongly preferred.
Quick Info
Company
Concentrix Cvg Malaysia
Location
Kuala Lumpur
Salary
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Skills Required
7 skills
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Required Skills
Sales Strategy
Customer Relationship Management
Outbound Communication
Data Analysis
Microsoft Excel
Team Collaboration
Problem Solving
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