Advisor I, Mandarin Chat Support – Concentrix Cvg Malaysia
Concentrix Cvg Malaysia
Global Business Services
Role Summary
This role is for a Customer Service Advisor providing Mandarin chat support. The position involves assisting customers through various communication channels and resolving routine issues related to client products or services.
Job Description
The Advisor I, Mandarin Chat Support role involves interfacing with customers through inbound calls, outbound calls, or internet channels based on client requirements. This position provides customer service support and resolves routine issues related to the client's products or services.
Job Requirements
High school diploma with three to six months of relevant experience preferred.
Courteous with strong customer service orientation.
Strong computer navigation skills and PC knowledge.
Ability to effectively communicate, both written and verbally.
Dependable with strong attention to detail.
Skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
Tolerance for repetitive work in a fast-paced, high production work environment.
Ability to work as a team member, as well as independently.
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
Ability to rotate shifts, as needed.
Based on location and/or program, additional experience/skills may be required.
Quick Info
Company
Concentrix Cvg Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
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Required Skills
Customer Service
Mandarin Language Proficiency
Communication Skills
Computer Navigation
Attention To Detail
Multitasking
Adaptability
Teamwork
Patience
Dependability
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