Advisor I, Mandarin Chat Support – Concentrix Cvg Malaysia
Role Summary
The Advisor I, Mandarin Chat Support is responsible for providing customer service support through various communication channels. This role involves resolving routine issues related to the client's products or services in a fast-paced environment.
Job Description
In this position, you will interface with customers through inbound and outbound calls, as well as internet channels, based on client requirements. You will be part of a dynamic team focused on delivering exceptional customer service.
Key Responsibilities:
- Interface with customers through various communication channels.
- Provide customer service support and resolve routine issues.
- Maintain a pleasant and professional tone in all customer interactions.
- Adapt to changes quickly in a fast-paced work environment.
- Demonstrate patience and understanding in customer contact situations.
- Work collaboratively as a team member and independently.
- Rotate shifts as needed based on operational requirements.
Job Requirements
High school diploma with three to six months of relevant experience preferred.
Strong customer service orientation.
Excellent written and verbal communication skills.
Strong computer navigation skills and PC knowledge.
Dependable with strong attention to detail.
Ability to multi-task effectively.
Quick Info
Company
Concentrix Cvg Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem Solving
Adaptability
Attention To Detail
Teamwork
Time Management
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