Specialist, Account Manager (English Speaker) – Concentrix Cvg Malaysia
Concentrix Cvg Malaysia
Global Business Services
Role Summary
The Account Manager is responsible for managing client accounts, maintaining favorable client relationships, and ensuring customer satisfaction. The role includes renewing, expanding, and converting service relationships within the existing customer base while working closely with teams.
Job Description
The Account Manager is responsible for managing complex client accounts and developing processes to maintain favorable client relationships that meet their operational needs. This role involves managing the client’s customers end-to-end by renewing, expanding, and converting service relationships within the existing customer base. The Account Manager assesses areas of opportunity, renews current service contracts, and converts customers to different services when applicable.
Job Requirements
English language proficiency is required.
Quick Info
Company
Concentrix Cvg Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
10 skills
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Required Skills
Account Management
Client Relationship Management
Contract Renewal
Service Expansion
Customer Conversion
Opportunity Assessment
Communication Skills
Customer Service
Problem Solving
English Proficiency
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