About Us
TDCX (MY) Sdn. Bhd. was founded in Kuala Lumpur and has established itself as a significant player in the global business services sector. Since its inception, the company has partnered with esteemed brands to deliver exceptional customer experience solutions across Asia and Europe. This commitment to excellence has enabled TDCX to build a diverse team focused on fostering meaningful interactions that not only address customer needs but also align with the growth objectives of its clients.
With a specialization in customized customer service solutions, TDCX caters to a wide range of industries, including airlines and technology firms. The company prides itself on its ability to adapt to the unique requirements of each client, ensuring that every interaction is tailored to enhance customer satisfaction and loyalty. TDCX continues to innovate and expand its services, solidifying its reputation as a trusted partner in the global business landscape.
What We Do
TDCX provides a variety of customer service solutions designed to enhance the customer experience for its clients across different sectors.
Core Services:
1) Customer Service Solutions – Tailored support for various industries, ensuring high-quality service delivery.
2) Technical Support – Assistance for technical inquiries and troubleshooting for clients in technology and telecommunications.
3) Live Chat Support – Real-time customer engagement through chat platforms to address inquiries and provide assistance.
4) Multilingual Support – Services provided in multiple languages to cater to diverse customer bases, including Mandarin and Cantonese.
5) Work-from-Home Solutions – Flexible employment options allowing employees to provide customer service from home.
6) Night Shift Services – Dedicated support teams operating during night hours to accommodate global clients and their customers.
Notable Projects & Initiatives:
- Establishment of a diverse and skilled workforce to enhance customer interactions.
- Implementation of innovative training programs to improve service delivery and employee engagement.
- Development of strategic partnerships with leading brands to expand service offerings.
Company Culture
TDCX fosters a workplace culture centered around teamwork, support, and open communication. Employees are encouraged to collaborate and share ideas, creating an environment where everyone feels valued and connected. This culture promotes a sense of belonging and collective growth, allowing individuals to thrive in their roles.
What It’s Like to Work Here:
1) Collaborative Environment – Teamwork is emphasized, with opportunities for employees to work together on projects and initiatives.
2) Supportive Leadership – Management is approachable and encourages feedback, fostering a culture of continuous improvement.
3) Open Communication – Employees are encouraged to express their ideas and concerns, contributing to a transparent workplace.
4) Focus on Development – Ongoing training and development programs are available to help employees enhance their skills and advance their careers.
5) Diversity and Inclusion – A commitment to building a diverse workforce that reflects the communities served.
Workplace Environment:
The workplace at TDCX is designed to promote collaboration and engagement among employees. With modern facilities and a focus on employee well-being, TDCX creates a positive atmosphere that supports both personal and professional growth.
Core Values:
- Customer-centric approach
- Teamwork and collaboration
- Integrity and respect
- Continuous learning and improvement
- Diversity and inclusion
These values guide TDCX in its mission to deliver exceptional customer experiences while nurturing a supportive and dynamic workplace.
Why Join Us?
Money & Compensation: Statutory Social Security Coverage
Employees are covered under EPF, SOCSO, and EIS social security schemes providing financial protection.
Leave / Time Off: Annual Leave and Public Holidays
Employees receive annual leave and paid public holidays as part of their benefits.
Health & Insurance: Comprehensive Medical Benefits
Medical benefits include outpatient and hospitalization coverage to support employees' health needs.
Reward/Recognition: Performance Bonuses and Recognition
Employees may receive performance bonuses and participate in recognition programs to reward accomplishments.
Location & Amenities
Level 9, Axiata Tower, No.9, Jalan Stesen Sentral 5, Kuala Lumpur Sentral, WP Kuala Lumpur, Malaysia
Available Roles(6)
WORK FROM HOME | Customer Service
The Customer Service representative is responsible for providing exceptional support to our clients. This role involves engaging with customers through various channels to ensure their needs are met with professionalism and care.
Mandarin Airline Customer Service- Night Shift
The Mandarin Airline Customer Service representative is responsible for addressing customer inquiries and providing information about flight schedules and services. This role involves assisting customers through various channels during the night shift, ensuring a high level of satisfaction and effective communication.
Live Chat | Technical Customer Service - English Speaker
The Live Chat Technical Customer Service representative is responsible for providing exceptional support to customers through various communication channels. This role involves addressing customer inquiries, troubleshooting technical issues, and ensuring a seamless experience, contributing to overall customer satisfaction and loyalty.
Permanently Night Shift | Technical Customer Service - English Speaker
The Technical Customer Service Representative is responsible for providing exceptional support to customers through various communication channels. This role involves troubleshooting technical issues and ensuring a high level of customer satisfaction during night shifts.
Customer Service Specialist (Mandarin Speaker)
The Customer Service Specialist is responsible for providing exceptional support to our client's travel community. This role involves addressing customer inquiries and ensuring a seamless travel experience through effective communication and problem-solving.
Coffee Ambassador- Cantonese Speaker
The Coffee Ambassador - Cantonese Speaker is responsible for delivering exceptional customer experiences through engagement with coffee enthusiasts. This role involves promoting coffee offerings, conducting tastings, and fostering customer loyalty in a dynamic and customer-focused environment.