Customer Service Specialist (Mandarin Speaker) at TDCX (MY) Sdn. Bhd. - Wp Kuala Lumpur
Role Summary
The Customer Service Specialist is responsible for providing exceptional support to our client's travel community. This role involves addressing customer inquiries and ensuring a seamless travel experience through effective communication and problem-solving.
Job Description
As a Customer Service Specialist, you will be the friendly voice for our client's travel community, ensuring that all inquiries are handled with care and efficiency. Your role will involve addressing customer questions, providing information about travel services, and resolving any issues that may arise.
Key Responsibilities:
- Address customer inquiries and provide accurate information about travel services.
- Resolve customer complaints and issues in a timely manner.
- Foster positive relationships with clients through effective communication.
- Utilize customer service software and tools to manage inquiries.
- Collaborate with team members to enhance service delivery.
- Maintain up-to-date knowledge of travel services and promotions.
- Work flexible hours, including weekends, to meet customer needs.
Job Requirements
Fluent in Mandarin and English, both spoken and written.
Strong communication and interpersonal skills.
Experience in customer service or related field is a plus.
Proficient in using customer service software and tools.
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Willingness to work flexible hours.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Kuala Lumpur
Salary
MYR 3500 - 4500
Skills Required
7 skills
Click to submit your application
Required Skills
Customer Service
Communication
Problem-Solving
Interpersonal Skills
Time Management
Adaptability
Attention To Detail
Customer Service Specialist (Mandarin Speaker) Salary at TDCX (MY) Sdn. Bhd.
TDCX (MY) Sdn. Bhd. lists this Customer Service Specialist (Mandarin Speaker) role at RM3,500–RM4,500 per month.
How to Apply for This Customer Service Specialist (Mandarin Speaker) Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions TDCX (MY) Sdn. Bhd. asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-12, so apply early.
Customer Service Specialist (Mandarin Speaker) - Frequently Asked Questions
What is the salary for a Customer Service Specialist (Mandarin Speaker) at TDCX (MY) Sdn. Bhd. in Kuala Lumpur?
TDCX (MY) Sdn. Bhd. lists this Customer Service Specialist (Mandarin Speaker) role at RM3,500–RM4,500 per month.
Where is this Customer Service Specialist (Mandarin Speaker) job located?
This Customer Service Specialist (Mandarin Speaker) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Specialist (Mandarin Speaker) role?
TDCX (MY) Sdn. Bhd. is looking for Fluent in Mandarin and English, both spoken and written.; Strong communication and interpersonal skills.; Experience in customer service or related field is a plus..
How do I apply for this Customer Service Specialist (Mandarin Speaker) job at TDCX (MY) Sdn. Bhd.?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-12.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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