Customer Service Specialist (Mandarin Speaker) – TDCX (MY) Sdn. Bhd.
Role Summary
The Customer Service Specialist is responsible for providing exceptional support to our client's travel community. This role involves addressing customer inquiries and ensuring a seamless travel experience through effective communication and problem-solving.
Job Description
As a Customer Service Specialist, you will be the friendly voice for our client's travel community, ensuring that all inquiries are handled with care and efficiency. Your role will involve addressing customer questions, providing information about travel services, and resolving any issues that may arise.
Key Responsibilities:
- Address customer inquiries and provide accurate information about travel services.
- Resolve customer complaints and issues in a timely manner.
- Foster positive relationships with clients through effective communication.
- Utilize customer service software and tools to manage inquiries.
- Collaborate with team members to enhance service delivery.
- Maintain up-to-date knowledge of travel services and promotions.
- Work flexible hours, including weekends, to meet customer needs.
Job Requirements
Fluent in Mandarin and English, both spoken and written.
Strong communication and interpersonal skills.
Experience in customer service or related field is a plus.
Proficient in using customer service software and tools.
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Willingness to work flexible hours.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 3500 - 4500
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Interpersonal Skills
Time Management
Adaptability
Attention To Detail
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