Customer Service Specialist (Mandarin Speaker) at TDCX (MY) Sdn. Bhd. - Wp Kuala Lumpur
This job is no longer accepting applications.
It was posted on 12 June 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Customer Service Specialist is responsible for providing exceptional support to our client's travel community. This role involves addressing customer inquiries and ensuring a seamless travel experience through effective communication and problem-solving.
Job Description
As a Customer Service Specialist, you will be the friendly voice for our client's travel community, ensuring that all inquiries are handled with care and efficiency. Your role will involve addressing customer questions, providing information about travel services, and resolving any issues that may arise.
Key Responsibilities:
- Address customer inquiries and provide accurate information about travel services.
- Resolve customer complaints and issues in a timely manner.
- Foster positive relationships with clients through effective communication.
- Utilize customer service software and tools to manage inquiries.
- Collaborate with team members to enhance service delivery.
- Maintain up-to-date knowledge of travel services and promotions.
- Work flexible hours, including weekends, to meet customer needs.
Job Requirements
Fluent in Mandarin and English, both spoken and written.
Strong communication and interpersonal skills.
Experience in customer service or related field is a plus.
Proficient in using customer service software and tools.
Strong problem-solving skills.
Ability to work in a fast-paced environment.
Willingness to work flexible hours.
Customer Service Specialist (Mandarin Speaker) - Frequently Asked Questions
What is the salary for a Customer Service Specialist (Mandarin Speaker) at TDCX (MY) Sdn. Bhd. in Kuala Lumpur?
TDCX (MY) Sdn. Bhd. lists this Customer Service Specialist (Mandarin Speaker) role at RM3,500–RM4,500 per month.
Where is this Customer Service Specialist (Mandarin Speaker) job located?
This Customer Service Specialist (Mandarin Speaker) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service Specialist (Mandarin Speaker) role?
TDCX (MY) Sdn. Bhd. is looking for Fluent in Mandarin and English, both spoken and written.; Strong communication and interpersonal skills.; Experience in customer service or related field is a plus..
How do I apply for this Customer Service Specialist (Mandarin Speaker) job at TDCX (MY) Sdn. Bhd.?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Kuala Lumpur
Salary
MYR 3500 - 4500
Skills Required
7 skills
Required Skills
Customer Service Specialist (Mandarin Speaker) Salary at TDCX (MY) Sdn. Bhd.
TDCX (MY) Sdn. Bhd. lists this Customer Service Specialist (Mandarin Speaker) role at RM3,500–RM4,500 per month.
How to Apply for Similar Customer Service Specialist (Mandarin Speaker) Roles
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