Customer Service Specialist (Mandarin Speaker) – TDCX (MY) Sdn. Bhd.
Role Summary
The Customer Service Specialist will provide exceptional support to the travel community, utilizing fluent Mandarin and English skills to address inquiries and enhance customer satisfaction.
Job Description
As a Customer Service Specialist, you will be the friendly voice for our client's travel community, ensuring that all inquiries are handled with care and efficiency. Your role will involve addressing customer questions, providing information about travel services, and resolving any issues that may arise. You will play a crucial part in enhancing customer satisfaction by delivering exceptional service and support. Your ability to communicate fluently in Mandarin and English will be essential in fostering positive relationships with clients and ensuring their travel experiences are seamless and enjoyable.
Job Requirements
Fluent in Mandarin and English, both spoken and written
Strong communication and interpersonal skills
Ability to handle customer inquiries and complaints effectively
Experience in customer service or related field is a plus
Proficient in using customer service software and tools
Ability to work in a fast-paced environment
Strong problem-solving skills
Willingness to work flexible hours, including weekends
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 3500 - 4500
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Service
Mandarin
English
Communication
Problem-Solving
Interpersonal Skills
Software Proficiency
Adaptability
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