Permanently Night Shift | Technical Customer Service – TDCX (MY) Sdn. Bhd.
Role Summary
The Technical Customer Service Representative is responsible for providing exceptional support to customers through various communication channels. This role involves troubleshooting technical issues and ensuring a high level of customer satisfaction during night shifts.
Job Description
As a Technical Customer Service representative, you will engage with customers daily, addressing their technical concerns and guiding them through solutions in a fast-paced environment. You will maintain accurate records of customer interactions and collaborate with team members to enhance service delivery.
Key Responsibilities:
- Provide exceptional technical support to customers through various communication channels.
- Troubleshoot and resolve technical issues efficiently.
- Guide customers through solutions to ensure satisfaction.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service delivery.
- Ensure timely assistance and support during night shifts.
- Commit to excellence in customer service.
Job Requirements
Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's degree.
Strong communication skills in English, both written and verbal.
Ability to work night shifts consistently.
Experience in customer service or technical support is an advantage.
Problem-solving skills and attention to detail.
Proficiency in using computer systems and software.
Ability to work independently and as part of a team.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 3200 - 4000
Skills Required
7 skills
Click to submit your application
Required Skills
Technical Support
Customer Service
Problem Solving
Communication
Attention To Detail
Team Collaboration
Time Management
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances