Permanently Night Shift | Technical Customer Service – TDCX (MY) Sdn. Bhd.
Role Summary
The role involves providing technical support to customers, ensuring satisfaction through effective communication and problem-solving skills, while working night shifts.
Job Description
As a Technical Customer Service representative, you will provide exceptional support to customers through various communication channels. Your role will involve troubleshooting technical issues, guiding customers through solutions, and ensuring a high level of satisfaction. You will be responsible for maintaining accurate records of customer interactions and collaborating with team members to improve service delivery. This position requires a commitment to excellence and the ability to work effectively during night shifts, ensuring that customers receive timely assistance and support.
Job Requirements
Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's degree.
Strong communication skills in English, both written and verbal.
Ability to work night shifts consistently.
Experience in customer service or technical support is an advantage.
Problem-solving skills and attention to detail.
Proficiency in using computer systems and software.
Ability to work independently and as part of a team.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 3200 - 4000
Skills Required
7 skills
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Required Skills
Customer Service
Technical Support
Communication
Problem-Solving
Attention To Detail
Teamwork
Computer Proficiency
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