Live Chat | Technical Customer Service – TDCX (MY) Sdn. Bhd.
Role Summary
The Live Chat Technical Customer Service representative is responsible for providing exceptional support to customers through various communication channels. This role involves addressing customer inquiries, troubleshooting technical issues, and ensuring a seamless experience, contributing to overall customer satisfaction and loyalty.
Job Description
As a Live Chat Technical Customer Service representative, you will engage with customers daily, utilizing your communication skills to resolve their concerns promptly. You will work in a fast-paced environment, collaborating with a team to deliver high-quality service.
Key Responsibilities:
- Provide exceptional support to customers via live chat.
- Address customer inquiries and troubleshoot technical issues.
- Ensure a seamless customer experience throughout interactions.
- Engage effectively with customers to resolve concerns promptly.
- Utilize chat and support software proficiently.
- Collaborate with team members to enhance service delivery.
- Maintain a customer-oriented mindset focused on quality service.
Job Requirements
Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's degree.
Strong command of the English language, both written and spoken.
Excellent communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues.
Customer-oriented mindset with a focus on delivering quality service.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 2800 - 4000
Skills Required
6 skills
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Required Skills
Technical Support
Customer Service
Communication
Problem Solving
Team Collaboration
Chat Software Proficiency
Application Tips
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