Live Chat | Technical Customer Service – TDCX (MY) Sdn. Bhd.
Role Summary
The role involves providing exceptional technical support via live chat, requiring strong communication skills and a customer-focused approach to resolve inquiries and enhance satisfaction.
Job Description
As a Live Chat Technical Customer Service representative, you will be responsible for providing exceptional support to customers through various communication channels. Your role will involve addressing customer inquiries, troubleshooting technical issues, and ensuring a seamless experience. You will utilize your communication skills to engage with customers effectively and resolve their concerns promptly, contributing to overall customer satisfaction and loyalty.
Job Requirements
Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, or Bachelor's degree.
Strong command of the English language, both written and spoken.
Excellent communication and interpersonal skills.
Ability to troubleshoot and resolve technical issues.
Customer-oriented mindset with a focus on delivering quality service.
Proficient in using chat and support software.
Ability to work in a fast-paced environment.
Team player with a positive attitude.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 2800 - 4000
Skills Required
6 skills
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Required Skills
Customer Service
Technical Support
Communication
Problem-Solving
Teamwork
Adaptability
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