WORK FROM HOME | Customer Service – TDCX (MY) Sdn. Bhd.
Role Summary
The Customer Service representative is responsible for providing exceptional support to our clients. This role involves engaging with customers through various channels to ensure their needs are met with professionalism and care.
Job Description
As a Customer Service representative at TDCX, you will handle inquiries and resolve issues efficiently in a fully remote environment. Your day-to-day work will involve understanding customer concerns and maintaining a positive experience throughout each interaction.
Key Responsibilities:
- Address customer inquiries through various communication channels.
- Resolve issues efficiently to enhance customer satisfaction.
- Provide accurate information to customers regarding products and services.
- Maintain professionalism and care in all customer interactions.
- Leverage language skills to bridge communication gaps.
- Foster strong relationships with a diverse clientele.
- Collaborate with team members to improve service delivery.
Job Requirements
Proficient in Mandarin and English.
Strong communication skills.
Experience in customer service preferred.
Problem-solving skills.
Attention to detail.
Ability to work independently.
Familiarity with remote work tools.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 4000 - 5500
Skills Required
7 skills
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Required Skills
Customer Service
Communication
Problem-Solving
Attention To Detail
Language Proficiency
Remote Work Tools
Relationship Management
Application Tips
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