Mandarin Airline Customer Service- Night Shift at TDCX (MY) Sdn. Bhd. - Wp Kuala Lumpur
Role Summary
The Mandarin Airline Customer Service representative is responsible for addressing customer inquiries and providing information about flight schedules and services. This role involves assisting customers through various channels during the night shift, ensuring a high level of satisfaction and effective communication.
Job Description
As a Mandarin Airline Customer Service representative, you will engage with customers to resolve issues and provide assistance regarding their travel needs. You will handle bookings, modifications, and maintain accurate records while collaborating with team members to enhance service quality.
Key Responsibilities:
- Address customer inquiries through various communication channels.
- Resolve customer issues efficiently and effectively.
- Provide information about flight schedules and services.
- Assist customers with bookings and modifications.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service quality.
- Ensure a high level of customer satisfaction during night shifts.
Job Requirements
Proficient in Mandarin and English, both written and spoken.
Previous experience in customer service or airline industry preferred.
Strong problem-solving skills and attention to detail.
Ability to work night shifts and flexible hours.
Excellent communication and interpersonal skills.
Familiarity with airline booking systems is a plus.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Kuala Lumpur
Salary
MYR 4500 - 5000
Skills Required
6 skills
Click to submit your application
Required Skills
Customer Service
Problem Solving
Communication
Interpersonal Skills
Attention To Detail
Time Management
Mandarin Airline Customer Service- Night Shift Salary at TDCX (MY) Sdn. Bhd.
TDCX (MY) Sdn. Bhd. lists this Mandarin Airline Customer Service- Night Shift role at RM4,500–RM5,000 per month.
How to Apply for This Mandarin Airline Customer Service- Night Shift Role
- Click Apply Now and sign in, or create a free SuperJobs profile. It takes about two minutes and there is no agency fee.
- Upload your CV once and answer any screening questions TDCX (MY) Sdn. Bhd. asks. Your profile is reused for every application after this one.
- Submit, then track the application and any employer replies from your dashboard. Applications close 2026-11-12, so apply early.
Mandarin Airline Customer Service- Night Shift - Frequently Asked Questions
What is the salary for a Mandarin Airline Customer Service- Night Shift at TDCX (MY) Sdn. Bhd. in Kuala Lumpur?
TDCX (MY) Sdn. Bhd. lists this Mandarin Airline Customer Service- Night Shift role at RM4,500–RM5,000 per month.
Where is this Mandarin Airline Customer Service- Night Shift job located?
This Mandarin Airline Customer Service- Night Shift position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Mandarin Airline Customer Service- Night Shift role?
TDCX (MY) Sdn. Bhd. is looking for Proficient in Mandarin and English, both written and spoken.; Previous experience in customer service or airline industry preferred.; Strong problem-solving skills and attention to detail..
How do I apply for this Mandarin Airline Customer Service- Night Shift job at TDCX (MY) Sdn. Bhd.?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-12.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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