Mandarin Airline Customer Service – TDCX (MY) Sdn. Bhd.
Role Summary
The Mandarin Airline Customer Service representative is responsible for addressing customer inquiries and providing information about flight schedules and services. This role involves assisting customers through various channels during the night shift, ensuring a high level of satisfaction and effective communication.
Job Description
As a Mandarin Airline Customer Service representative, you will engage with customers to resolve issues and provide assistance regarding their travel needs. You will handle bookings, modifications, and maintain accurate records while collaborating with team members to enhance service quality.
Key Responsibilities:
- Address customer inquiries through various communication channels.
- Resolve customer issues efficiently and effectively.
- Provide information about flight schedules and services.
- Assist customers with bookings and modifications.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service quality.
- Ensure a high level of customer satisfaction during night shifts.
Job Requirements
Proficient in Mandarin and English, both written and spoken.
Previous experience in customer service or airline industry preferred.
Strong problem-solving skills and attention to detail.
Ability to work night shifts and flexible hours.
Excellent communication and interpersonal skills.
Familiarity with airline booking systems is a plus.
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 4500 - 5000
Skills Required
6 skills
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Required Skills
Customer Service
Problem Solving
Communication
Interpersonal Skills
Attention To Detail
Time Management
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