Mandarin Airline Customer Service- Night Shift at TDCX (MY) Sdn. Bhd. - Wp Kuala Lumpur

The Mandarin Airline Customer Service representative is responsible for addressing customer inquiries and providing information about flight schedules and services. This role involves assisting customers through various channels during the night shift, ensuring a high level of satisfaction and effective communication.

As a Mandarin Airline Customer Service representative, you will engage with customers to resolve issues and provide assistance regarding their travel needs. You will handle bookings, modifications, and maintain accurate records while collaborating with team members to enhance service quality.

Key Responsibilities:

• Address customer inquiries through various communication channels.
• Resolve customer issues efficiently and effectively.
• Provide information about flight schedules and services.
• Assist customers with bookings and modifications.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service quality.
• Ensure a high level of customer satisfaction during night shifts.