Mandarin Airline Customer Service – TDCX (MY) Sdn. Bhd.
Role Summary
The role involves providing exceptional customer service in Mandarin, addressing inquiries, and resolving issues related to airline bookings, while maintaining high satisfaction levels during night shifts.
Job Description
As a Mandarin Airline Customer Service representative, you will be responsible for addressing customer inquiries, resolving issues, and providing information about flight schedules and services. Your role will involve assisting customers through various channels, ensuring a high level of satisfaction. You will also handle bookings and modifications, maintain accurate records, and collaborate with team members to enhance service quality. Your ability to communicate effectively in Mandarin and English will be essential in delivering exceptional service during the night shift.
Job Requirements
Proficient in Mandarin and English, both written and spoken
Previous experience in customer service or airline industry preferred
Strong problem-solving skills and attention to detail
Ability to work night shifts and flexible hours
Excellent communication and interpersonal skills
Familiarity with airline booking systems is a plus
Ability to handle stressful situations calmly
Quick Info
Company
TDCX (MY) Sdn. Bhd.
Location
Wp Kuala Lumpur
Salary
MYR 4500 - 5000
Skills Required
8 skills
Click to submit your application
Required Skills
Mandarin
English
Customer Service
Problem-Solving
Communication
Interpersonal Skills
Attention To Detail
Booking Systems
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances