Call Centre Agent (Pavilion Damansara Heights Mall) – KUALA LUMPUR PAVILION SDN. BHD.
Role Summary
The Call Centre Agent is responsible for handling inquiries from tenants and contractors. This role involves ensuring effective communication and customer satisfaction in a dynamic work environment.
Job Description
As a Call Centre Agent, you will engage with tenants and contractors through phone calls and emails, addressing their inquiries and concerns. You will be part of a team that focuses on delivering exceptional customer service and maintaining service performance standards.
Key Responsibilities:
- Handle inquiries from tenants and contractors via phone and email.
- Process work order applications efficiently.
- Log incidents and escalate issues as necessary.
- Track service performance metrics and prepare reports for management.
- Ensure effective communication with all stakeholders.
- Maintain a high level of customer satisfaction.
- Collaborate with team members to improve service delivery.
Job Requirements
Minimum SPM or equivalent certificate.
At least one year of experience in customer service or help desk.
Strong communication skills with a customer-oriented approach.
Familiarity with Yardi system is a plus.
Willingness to work shifts, weekends, and public holidays.
Quick Info
Company
KUALA LUMPUR PAVILION SDN. BHD.
Location
Kuala Lumpur
Salary
MYR 1800 - 2800
Skills Required
6 skills
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Required Skills
Customer Service
Communication
Problem Solving
Time Management
Attention To Detail
Team Collaboration
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