Customer Service Analyst (Korean Speaker) at Accenture Malaysia - Kuala Lumpur

The Customer Service Analyst (Korean Speaker) is responsible for providing high touch support to partners throughout their lifecycle. This role involves ensuring timely and professional service to optimize business opportunities and encourage efficient use of partner tools and resources.

In this role, you will engage with partners through email and video calls, addressing their inquiries and providing ongoing assistance. You will collaborate with Partner Managers and cross-functional teams to ensure efficient handling of processes and adherence to service level agreements.

Key Responsibilities:

• Provide high-quality support to partners via email and video calls.
• Respond to customer inquiries in a timely and professional manner.
• Collaborate with Partner Managers to address partner needs.
• Liaise with cross-functional departments to obtain information and solutions.
• Report errors, improvements, and feedback effectively.
• Ensure timely delivery of solutions according to SLAs.
• Assist with challenging partner requests or escalated cases.