Customer Service Analyst (Korean Speaker) – Accenture Malaysia
Role Summary
The Customer Service Analyst (Korean Speaker) is responsible for providing high touch support to partners throughout their lifecycle. This role involves ensuring timely and professional service to optimize business opportunities and encourage efficient use of partner tools and resources.
Job Description
In this role, you will engage with partners through email and video calls, addressing their inquiries and providing ongoing assistance. You will collaborate with Partner Managers and cross-functional teams to ensure efficient handling of processes and adherence to service level agreements.
Key Responsibilities:
- Provide high-quality support to partners via email and video calls.
- Respond to customer inquiries in a timely and professional manner.
- Collaborate with Partner Managers to address partner needs.
- Liaise with cross-functional departments to obtain information and solutions.
- Report errors, improvements, and feedback effectively.
- Ensure timely delivery of solutions according to SLAs.
- Assist with challenging partner requests or escalated cases.
Job Requirements
Excellent communication skills in Korean and English.
Ability to troubleshoot issues independently.
Willingness to develop deep knowledge of the company's products.
Capability to meet and exceed personal and team customer service targets.
Experience in customer service or support roles.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Customer Support
Communication
Problem Solving
Collaboration
Time Management
Attention To Detail
Technical Proficiency
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