Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) – Shopee
Role Summary
The Customer Service (Seller Chat) role is responsible for ensuring efficient resolution of customer issues and managing the support team. This position plays a crucial role in enhancing customer satisfaction and operational efficiency within the Scommerce team.
Job Description
In this role, you will collaborate with various teams to efficiently resolve customer issues and manage the support team to ensure smooth operations. You will respond to inquiries, monitor chat quality, conduct coaching sessions, and implement strategies to improve customer satisfaction.
Key Responsibilities:
- Collaborate with teams to resolve customer issues.
- Manage the support team to ensure smooth operations.
- Respond to customer inquiries in a timely manner.
- Monitor chat quality and provide feedback.
- Conduct coaching sessions for team members.
- Implement strategies to enhance customer satisfaction.
- Handle onboarding and training for new team members.
- Track performance metrics and report findings.
- Create promotional materials to boost customer engagement.
Job Requirements
Bachelor’s degree in a relevant field.
Proven experience in managing frontline teams.
Strong communication skills.
Experience in process improvement projects.
Ability to work in a fast-paced environment.
Familiarity with customer satisfaction metrics.
Leadership and coaching skills.
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Service
Team Management
Communication
Problem Solving
Coaching
Performance Tracking
Process Improvement
Customer Engagement
Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) - Frequently Asked Questions
What is the salary for a Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) at Shopee in Kuala Lumpur?
Shopee has not disclosed the salary for this role. Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 45 comparable vacancies currently listed on SuperJobs.
Where is this Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) job located?
This Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) role?
Shopee is looking for Bachelor’s degree in a relevant field.; Proven experience in managing frontline teams.; Strong communication skills..
How do I apply for this Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) job at Shopee?
Apply directly on SuperJobs — create a free profile, upload your CV once and submit. There is no agency fee and no charge to applicants. Applications close 2026-11-04.
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances
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