Customer Service (Seller Chat), Scommerce (Bukit Raja, Klang) – Shopee
Shopee
Other
Role Summary
This position requires managing customer service operations, ensuring high-quality support, and leading a team. The ideal candidate will have experience in team management, strong communication skills, and a focus on improving customer satisfaction metrics.
Job Description
In this role, you will collaborate with various teams to efficiently resolve customer issues and manage the support team to ensure smooth operations. You will respond to inquiries, monitor chat quality, conduct coaching sessions, and implement strategies to improve customer satisfaction. Additionally, you will handle onboarding and training for new team members, track performance metrics, and create promotional materials to enhance customer engagement.
Job Requirements
Bachelor’s degree in a relevant field
Proven experience in managing frontline teams
Strong communication skills
Experience in process improvement projects
Ability to work in a fast-paced environment
Familiarity with customer satisfaction metrics
Leadership and coaching skills
Quick Info
Company
Shopee
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
6 skills
Click to submit your application
Required Skills
Team Management
Customer Service
Communication
Coaching
Process Improvement
Performance Tracking
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances