Customer Success / Data Analyst at Cognizant Malaysia - Kuala Lumpur

The Customer Success / Data Analyst is responsible for managing the customer success platform and optimizing data to support customer success managers. This role plays a crucial part in driving analytics that align with business goals and enhances customer satisfaction.

In this role, you will engage in day-to-day activities that involve data integration, reporting, and workflow automation within a collaborative team environment. You will work closely with customer success managers to ensure effective communication and enablement strategies are in place.

Key Responsibilities:

• Manage the customer success platform to enhance user experience.
• Optimize data integration and management processes for efficiency.
• Drive reporting and analytics to support customer success initiatives.
• Automate customer success workflows to streamline operations.
• Ensure compliance with security and privacy requirements in data handling.
• Facilitate enablement and communication strategies for customer success teams.
• Develop and maintain dashboards for data visualization and insights.