Customer Success / Data Analyst – Cognizant Malaysia
Role Summary
The Customer Success / Data Analyst is responsible for managing the customer success platform and optimizing data to support customer success managers. This role plays a crucial part in driving analytics that align with business goals and enhances customer satisfaction.
Job Description
In this role, you will engage in day-to-day activities that involve data integration, reporting, and workflow automation within a collaborative team environment. You will work closely with customer success managers to ensure effective communication and enablement strategies are in place.
Key Responsibilities:
- Manage the customer success platform to enhance user experience.
- Optimize data integration and management processes for efficiency.
- Drive reporting and analytics to support customer success initiatives.
- Automate customer success workflows to streamline operations.
- Ensure compliance with security and privacy requirements in data handling.
- Facilitate enablement and communication strategies for customer success teams.
- Develop and maintain dashboards for data visualization and insights.
Job Requirements
Proven experience in customer success operations or a similar role.
Strong understanding of data integration and management principles.
Proficiency with data visualization and reporting tools such as Google Sheets.
Experience in administering a SAAS-based tool.
Excellent written and verbal communication skills.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Data Analysis
Customer Success
Data Integration
Workflow Automation
Reporting Tools
Analytical Skills
Communication Skills
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