(HE) 【Japanese speaker】Customer Support (58320) – Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.

The Customer Support (Japanese Speaker) is responsible for providing exceptional service to Japanese customers of a major vacation rental platform. This role plays a crucial part in enhancing customer satisfaction and maintaining high hospitality standards through effective communication.

In this role, you will handle customer inquiries via phone and chat/email, ensuring polite, accurate, and prompt responses. You will work in a dynamic environment with a focus on delivering high-quality support to our Japanese clientele.

Key Responsibilities:

• Manage customer inquiries through phone and chat/email.
• Provide accurate information and solutions to enhance customer satisfaction.
• Maintain high hospitality standards in all interactions.
• Collaborate with internal teams using English for effective communication.
• Work in shifts between 0700 and 2000, five days a week.
• Document customer interactions and feedback for continuous improvement.
• Assist in training new team members on customer service protocols.