HR Services Operations (Employee Services) Associate / Analyst (Cantonese Speaking) – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
This role involves assisting employees with HR-related questions and support, focusing on ensuring a smooth onboarding process and effective benefits administration. The associate/analyst acts as a central contact for employee inquiries and supports various HR policies, programs, and systems to deliver high-quality service.
Job Description
This role serves as the central point for employee inquiries and supports various workforce-related HR policies, programs, and systems. The associate/analyst ensures that employees receive high-quality service through processes including onboarding, leave management, tool access, and issue resolution.
Job Requirements
Strong communication skills in Cantonese.
Ability to respond promptly to employee inquiries about HR policies, payroll, leave, benefits, and workforce systems.
Experience or willingness to administer onboarding, offboarding, leave, and flexible work arrangements.
Capability to coordinate HR programs such as performance reviews, engagement surveys, and Employee Assistance Programs.
Knowledge of HR policy updates, HR documentation, and labor law compliance.
Skill in providing user assistance with LMS and ESS platforms and managing training logistics.
Ability to support well-being and engagement initiatives.
Competence in collecting, tracking, and analyzing employee service metrics and feedback for continuous improvement.
Quick Info
Company
Accenture Malaysia
Location
Selangor
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Employee Relations
HR Policy Administration
Onboarding And Offboarding
Leave And Benefits Management
Workforce Systems Support
Training And Learning Management Systems
Employee Engagement
Data Analysis And Reporting
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