Global Business Services Jobs in Malaysia

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Showing 235 jobs matching your filters

T&L: Intern, Global Employer Services (Johor Office)

Deloitte Consulting
Internship

This internship position at Deloitte's Johor office involves providing administrative and operational support to the immigration team. The role supports various tasks such as documentation, logistics, system management, and communication with authorities. The position requires a bachelor’s degree in Law, Human Resources, or a related field, proficiency in English and Malay, and a minimum internship duration of four months.

Johor
Undisclosed

Internship HR and Admin

Grandwork Interior Group
Internship

This internship position in HR and Administration involves supporting recruitment processes, maintaining employee records, managing onboarding and offboarding, and handling various administrative tasks. The role provides practical experience in human resources and office operations.

Selangor
MYR 1000

HR Services Operations (Candidate Sourcing, Screening and Hiring) Associate / Analyst (English Speaking)

Accenture Malaysia
Full-Time

This role involves supporting hiring efforts by identifying, engaging, and qualifying candidates for various positions. The individual will collaborate with recruiters and hiring managers to build talent pipelines through research, outreach, and candidate engagement activities.

Selangor
Undisclosed

Human Resources Executive

Marriott International
Full-Time

The Human Resources Executive at W Hotels assists in monitoring and addressing employee relations issues, supports management with HR functions, and ensures compliance with hiring and recruitment processes. The role involves maintaining accurate records, responding to inquiries, and fostering positive workplace relationships.

Kuala Lumpur
Undisclosed

Associate, HR & Payroll (Support SG)

Tmf Regional Delivery Centre Sdn. Bhd.
Full-Time

The Associate, HR & Payroll (Support SG) is responsible for managing payroll and HR documentation for clients, including maintaining client files and performing payroll calculations. The role involves preparing year-end forms for foreign employees, monitoring payroll deadlines, handling client invoicing, and other related duties as assigned.

Kuala Lumpur
Undisclosed

HR Services Operations (Payroll) Associate / Analyst (English Speaking)

Accenture Malaysia
Full-Time

This role involves processing payroll accurately and on time, maintaining payroll records, and ensuring compliance with relevant laws and regulations. The position requires handling payroll calculations, tax withholdings, and supporting year-end processing.

Selangor
Undisclosed

HR & Admin Intern

iWISERS
Internship

This HR & Admin Intern position involves assisting with learning and development initiatives, coordinating office activities, managing correspondence, supporting budgeting, and handling various ad hoc duties. The role offers an opportunity to gain diverse experience in human resources and administration.

Selangor
Undisclosed

fresh grad: recruitment + business development (rm3.5k - rm4k)

Randstad Sourceright
Full-Time

This role is for a Tech Recruiter at Randstad Malaysia, targeting fresh graduates and young professionals interested in recruitment and business development within the technology sector. The position involves supporting hiring needs across various tech domains at a global human resource consulting firm.

Kuala Lumpur
Undisclosed

Operations Director / Project Lead

Gathering Dream Group Sdn Bhd
Full-Time

The Operations Director role based in Kuala Lumpur involves managing the operations of a global online gaming B2B platform and media business. The position requires overseeing various business functions, including team management, market growth, and customer relationships, with a focus on leadership development toward becoming a Project CEO.

Kuala Lumpur
MYR 15000 - 20000

Internship Business Admin

Battle Mind Creative Sdn. Bhd.
Internship

This internship in Business Administration involves assisting with daily office tasks and learning fundamental administrative skills. The role provides hands-on experience and the possibility of transitioning into a full-time position.

Kuala Lumpur
MYR 1000

Full Time Administrative

Real Fitness
Full-Time

This role is an administrative position at Real Fitness involving front desk and member administration duties. The job includes managing client interactions, scheduling, office and facility administration, financial and reporting support, customer relations, and staff coordination.

Selangor
MYR 2500 - 2800

Assistant-Human Resources

Marriott International
Full-Time

The role of Assistant-Human Resources involves providing support to the HR team through administrative tasks such as managing schedules, responding to inquiries, and assisting with employee-related requests. The position also includes supporting internal HR projects, office administration, payroll preparation, and staff events.

Kuala Lumpur
Undisclosed

By SuperJobs Career Team · Updated May 2026

About Global Business Services Jobs in Malaysia

Malaysia is one of the world's leading destinations for Global Business Services (GBS) — the umbrella term for shared service centres (SSCs), business process outsourcing (BPO), and knowledge process outsourcing (KPO). Kuala Lumpur, Cyberjaya, Penang, and Johor Bahru collectively host over 600 GBS operations serving multinational clients across Asia Pacific, Europe, and the Americas, directly employing over 250,000 professionals.

Malaysia's competitive advantages for GBS — multilingual talent pool (English, Bahasa Malaysia, Mandarin, Tamil), competitive cost base, stable political environment, and strong ICT infrastructure — have attracted world-class operations from companies including Shell Business Operations, HP Inc., Dell EMC, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations, Standard Chartered GBS, and Maxis GBS.

GBS roles span Finance & Accounting shared services, HR shared services, IT helpdesk and infrastructure support, procurement operations, customer service, analytics and reporting, and legal process outsourcing (LPO). Malaysia's GBS sector is evolving rapidly — moving from pure transaction processing toward higher-value activities including financial analysis, data science, robotic process automation (RPA) implementation, and AI-driven business services.

Salary & Hiring Trends in Global Business Services

Entry-level GBS roles (AP/AR executive, helpdesk agent, data entry analyst) earn RM 2,500 – RM 3,800/month. Mid-level analysts and team leads in finance, HR, or IT shared services earn RM 4,000 – RM 7,500/month. GBS managers and process improvement specialists earn RM 7,000 – RM 14,000/month. GBS directors and transformation heads earn RM 15,000 – RM 30,000/month.

Language premium is significant in Malaysian GBS: candidates with Japanese, Korean, German, French, or Nordic language skills command premiums of 20–40% over English-only counterparts for the same role. RPA and process automation skills (UiPath, Blue Prism, Automation Anywhere) are increasingly required at mid-career level. Cyberjaya remains the primary GBS hub, though Kuala Lumpur Sentral and Petaling Jaya attract premium GBS operations with more complex service mandates.

Top Global Business Services Roles in Malaysia

Accounts Payable / Receivable Executive

Processes vendor invoices, payments, and customer collections for multinational clients from Malaysia-based finance shared service centres.

HR Shared Services Executive

Delivers HR transactional services — onboarding, payroll processing, employee data management — for regional or global employee populations from a Cyberjaya or KL hub.

IT Helpdesk / Service Desk Analyst

Provides L1/L2 IT support to internal users across APAC, EMEA, or global employee bases from Malaysia's well-established IT shared service operations.

Process Improvement / RPA Analyst

Identifies automation opportunities and implements RPA solutions using UiPath, Blue Prism, or Power Automate to improve GBS efficiency and reduce manual processing.

Procurement Operations Executive

Manages purchase-to-pay processes, supplier onboarding, and contract administration for multinational companies from regional procurement shared service centres.

GBS Manager / Service Delivery Manager

Leads a team of GBS professionals, manages SLA performance, drives continuous improvement, and serves as the primary client relationship manager for regional service delivery.

How to Land a Global Business Services Job in Malaysia

  1. 1

    Search SuperJobs by function ("accounts payable", "HR shared services", "IT service desk", "process improvement", "GBS manager") and location (Cyberjaya, Petaling Jaya, KL Sentral) for the best results.

  2. 2

    Highlight your language skills prominently — Japanese, Korean, German, or European language proficiency opens significantly higher-paying GBS roles and is listed at the top of many job requirements.

  3. 3

    Demonstrate SAP, Oracle, or Workday proficiency: almost all multinational GBS operations run on major ERP platforms and expect candidates to already be familiar with standard transaction processing workflows.

  4. 4

    Apply through SuperJobs. GBS companies hire at volume — response times are often faster than other industries, with screening calls sometimes scheduled within 24–48 hours of application.

  5. 5

    Prepare for competency-based interviews: GBS employers test accuracy, attention to detail, ability to handle volume, and customer service orientation. Practice numerical reasoning and language assessments if applying for language-premium roles.

Related Job Searches

Frequently Asked Questions

What types of Global Business Services jobs are available in Malaysia?
GBS jobs in Malaysia include accounts payable/receivable executive, general ledger accountant, HR shared services executive, payroll executive, IT service desk analyst, L2/L3 IT support engineer, procurement operations executive, contract management analyst, data analyst, reporting analyst, RPA developer, process improvement analyst, quality assurance analyst, service delivery manager, and GBS director. Roles are available in finance, HR, IT, procurement, customer service, and analytics service lines at multinational shared service centres and BPO companies.
What is the salary range for GBS jobs in Malaysia?
Entry-level GBS analysts earn RM 2,500–3,800/month. English-only mid-level GBS roles (team lead, senior analyst) earn RM 4,000–7,000/month. Language-premium roles (Japanese, Korean, German) at the same level earn RM 5,500–10,000/month. GBS managers and service delivery managers earn RM 7,000–14,000/month. GBS directors and transformation leads earn RM 15,000–30,000/month. RPA and automation specialists command a 20–30% premium over traditional GBS analysts at equivalent seniority.
What qualifications are needed for GBS jobs in Malaysia?
Most GBS roles require a diploma or degree in accounting, business, information technology, or a related discipline. Finance shared service roles benefit from ACCA, CPA, or equivalent qualifications for senior tracks. IT service desk roles require IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications). RPA roles require hands-on certification in UiPath (Associate/Advanced Developer), Blue Prism, or Automation Anywhere. Language proficiency testing (JLPT N2 for Japanese roles, TOPIK Level 4+ for Korean roles) is often a formal requirement.
Which companies hire the most GBS professionals in Malaysia?
The largest GBS employers in Malaysia include Shell Business Operations (Kuala Lumpur), HP Inc. (Cyberjaya), Dell Technologies, IBM, Accenture, Cognizant, Infosys BPM, Wipro, Nestlé Business Services, HSBC Operations (Kuala Lumpur), Standard Chartered GBS, Maxis Business Services, Aon Shared Services, and AstraZeneca Business Services. MDEC (Malaysia Digital Economy Corporation) actively promotes GBS investment, and its Cybercorridor programme has attracted hundreds of international GBS centres to Cyberjaya and the greater Klang Valley.
How do I apply for GBS jobs on SuperJobs?
Search "shared services jobs Malaysia", "BPO jobs Cyberjaya", "accounts payable Petaling Jaya", or "HR shared services KL" on SuperJobs. Filter by industry or location. Highlight your language skills at the top of your CV — it is the single most differentiating factor for GBS applications. Most GBS companies run structured assessment processes including online aptitude tests and language assessments before interviews, so be prepared for these within days of applying.