Mandarin Service Desk Agent Level 1 – Accenture Malaysia
Role Summary
The Mandarin Service Desk Agent Level 1 is responsible for providing expert first-level technical assistance to clients in Mandarin. This role plays a crucial part in ensuring a positive client experience through effective problem resolution across various communication channels.
Job Description
In this role, you will engage with clients daily, providing technical support through phone, email, and chat. You will troubleshoot hardware and software issues while documenting interactions to ensure seamless service delivery.
Key Responsibilities:
- Provide first-level technical assistance to clients in Mandarin.
- Troubleshoot hardware and software issues effectively.
- Document technical interactions and resolutions accurately.
- Escalate complex incidents to specialist teams as needed.
- Assist clients with software setup and configuration.
- Ensure a positive client experience through professional communication.
- Maintain up-to-date knowledge of technical processes and tools.
Job Requirements
Ability to communicate effectively in Mandarin.
Basic technical knowledge to troubleshoot hardware and software issues.
Skill in documenting technical interactions and resolutions.
Capability to escalate complex technical problems to appropriate teams.
Ability to assist clients with software application setup and configuration.
Professional communication skills to ensure a positive client experience.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Technical Support
Troubleshooting
Documentation
Communication
Client Assistance
Problem Resolution
Software Setup
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