Mandarin Service Desk Agent Level 1 – Accenture Malaysia
Accenture Malaysia
Technology-Hardware
Role Summary
The Mandarin Service Desk Agent Level 1 provides first-level technical support to clients in Mandarin through various channels such as phone, email, and chat. The role focuses on troubleshooting hardware and software issues, documenting interactions, escalating complex problems, and assisting with software setup while maintaining professional communication.
Job Description
The Mandarin Service Desk Agent Level 1 role involves providing expert first-level technical assistance to clients in Mandarin across multiple communication channels such as phone, email, and chat. The role includes troubleshooting hardware and software issues, documenting technical interactions, escalating complex incidents to specialist teams, assisting clients with software setup, and ensuring a positive client experience through professional communication and effective problem resolution.
Job Requirements
Ability to communicate effectively in Mandarin.
Basic technical knowledge to troubleshoot hardware and software issues.
Skill in documenting technical interactions and resolutions.
Capability to escalate complex technical problems to appropriate teams.
Ability to assist clients with software application setup and configuration.
Professional communication skills to ensure a positive client experience.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Mandarin Language Proficiency
Technical Support
Hardware Troubleshooting
Software Troubleshooting
Technical Documentation
Incident Escalation
Client Communication
Problem Resolution
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