Process Executive – Cognizant Malaysia
Cognizant Malaysia
Global Business Services
Role Summary
This role is for a Process Executive specializing in Maps, where the main responsibilities include reviewing and verifying listings to ensure their accuracy and compliance. The position involves performing basic review operations, making outbound calls, and adhering to client policies and quality standards. Strong communication skills in English and Mandarin are required, along with the ability to manage multiple tasks and work both independently and collaboratively within a team.
Job Description
The Process Executive - Maps (Non Voice - Mandarin Speaker) is responsible for performing basic review operations by making outbound calls and reviewing attributes according to client policies. The role requires ensuring 100% compliance with quality, productivity, and escalation standards while adhering to client and company policies. The associate will verify and analyze listing data, identify spam trends, and collaborate with team leads to maintain process quality targets.
Job Requirements
Excellent written, reading, and spoken communication skills in English and Mandarin, with additional Cantonese preferred.
Ability to manage multiple tasks and competing priorities under pressure and short timelines.
Strong interpersonal skills and ability to work both independently and in a team environment.
Excellent attendance and timekeeping record.
Sense of ownership and pride in performance and its impact on the team.
Ability to work accurately with great attention to detail, especially in content review.
Ability to work in a fast-paced, constantly evolving environment with minimal supervision.
Customer service orientation and strong keyboard and analytical skills.
Ability to handle adverse situations effectively.
Comfortable working normal hours and overtime as required.
Proven track record of exceptional performance and high productivity.
Quick learning skills and ability to understand complex processes.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Mandarin Communication
Content Review
Quality Compliance
Time Management
Analytical Skills
Customer Service
Teamwork
Attention To Detail
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