Process Executive (Voice Support – Cognizant Malaysia
Cognizant Malaysia
Global Business Services
Role Summary
The Process Executive role in voice support requires handling basic review operations by making outbound calls to verify attributes according to policy. The position involves ensuring compliance with quality and productivity standards while communicating effectively in both English and Korean.
Job Description
The Process Executive (Voice Support – Korean language) role involves working as an Operator for Basic Review, making outbound calls to review attributes according to policy. The associate is expected to ensure full compliance with quality, productivity, and escalation standards and to adhere to both Client and company policies and ethics. The position requires effective communication skills in English and Korean and involves tasks such as verifying listings, analyzing data, and resolving user queries in a fast-paced environment with minimal supervision.
Job Requirements
Excellent written, reading, and spoken communications skills in English and Korean.
Ability to handle multiple tasks and competing priorities under pressure and within short timelines.
Strong interpersonal skills.
Excellent attendance and timekeeping record.
Ability to work both independently and in a team environment.
Attention to detail and high degree of accuracy in work.
Ability to work in a fast-paced, constantly evolving environment.
Customer service orientation.
Ability to work overtime and normal working hours as required.
Strong keyboard and analytical skills.
Ability to perform well in adverse situations.
Quick learning and understanding of complex processes.
Sense of ownership and pride in performance and its impact on the team.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Voice Support
Bilingual Communication (English And Korean)
Customer Service
Data Analysis
Multitasking
Attention To Detail
Time Management
Teamwork
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