Process Executive (Voice Support – Cognizant Malaysia
Role Summary
The Process Executive (Voice Support – Korean language) is responsible for providing voice support and ensuring compliance with quality and productivity standards. This role operates in a fast-paced environment, requiring effective communication and problem-solving skills in both English and Korean.
Job Description
The Process Executive will engage in daily operations as an Operator for Basic Review, making outbound calls to verify attributes according to policy. The associate will work independently and as part of a team, ensuring adherence to client and company policies while managing user queries effectively.
Key Responsibilities:
- Make outbound calls to review and verify listings according to established policies.
- Analyze data and resolve user queries in a timely manner.
- Ensure compliance with quality and productivity standards.
- Maintain accurate records of interactions and outcomes.
- Collaborate with team members to enhance service delivery.
- Adapt to changing processes and procedures in a dynamic environment.
- Provide exceptional customer service and support.
Job Requirements
Excellent written, reading, and spoken communication skills in English and Korean.
Strong interpersonal skills and ability to work in a team environment.
Attention to detail and high degree of accuracy in work.
Ability to handle multiple tasks under pressure.
Strong keyboard and analytical skills.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
6 skills
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Required Skills
Communication
Customer Service
Data Analysis
Problem Solving
Attention To Detail
Team Collaboration
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