Query Management – Accenture Malaysia
Accenture Malaysia
Global Business Services
Role Summary
The role involves managing customer claims and queries related to forward orders through coordination with internal teams and external partners. It requires effective communication in Japanese and handling various issues including shipment, returns, pricing, and warranties. The position focuses on processing and validating claims while managing multiple inquiries.
Job Description
The role involves managing customer claims and queries related to forward orders through internal teams and partners. This includes handling issues such as shipment, return, pricing, order status, ETA/Lead time, warranties, and coordinating with various teams and third parties to validate and process claims.
Job Requirements
Ability to communicate effectively in Japanese.
Basic customer service skills.
Ability to coordinate with internal teams and third parties.
Understanding of order and claim management processes.
Able to manage multiple queries and follow up on claims.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
Click to submit your application
Required Skills
Customer Service
Claim Management
Order Management
Coordination
Communication
Multitasking
Japanese Language Proficiency
Problem Solving
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances