Query Management – Accenture Malaysia
Role Summary
The Query Management - Japanese Speaker is responsible for managing customer claims and queries related to forward orders. This role involves coordinating with internal teams and partners to ensure effective resolution of customer issues.
Job Description
In this role, you will engage with customers to address their claims and queries, ensuring a smooth process for order management. You will work closely with various teams and third parties in a dynamic environment to validate and process claims.
Key Responsibilities:
- Manage customer claims and queries related to forward orders.
- Handle issues such as shipment, return, pricing, order status, and warranties.
- Coordinate with internal teams to resolve customer issues efficiently.
- Validate claims by liaising with third parties.
- Process claims in accordance with company policies.
- Follow up on outstanding claims and queries.
- Maintain accurate records of customer interactions and resolutions.
Job Requirements
Ability to communicate effectively in Japanese.
Basic customer service skills.
Understanding of order and claim management processes.
Ability to manage multiple queries simultaneously.
Strong coordination skills with internal teams and third parties.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Japanese Language
Customer Service
Order Management
Claim Processing
Coordination
Problem Solving
Communication
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