Real Time Incidents (Japanese & Mandarin Speaker) – Cognizant Malaysia

The Real Time Incidents (Japanese & Mandarin Speaker) is responsible for managing real-time coverage of public transportation disruptions and road incidents. This role requires effective communication and data entry skills in multiple languages to ensure quality service delivery across various cities and countries.

In this position, you will engage in daily monitoring and reporting of transportation incidents while utilizing internal tools for data entry. The work environment is shift-based, requiring proactive communication and adherence to deadlines.

Key Responsibilities:

• Manage real-time coverage of public transportation disruptions and road incidents.
• Conduct data entry related to transportation and road incidents using both Japanese and English.
• Communicate proactively with team members and stakeholders.
• Ensure quality and accuracy of data entered into internal systems.
• Meet performance standards and deadlines consistently.
• Research transportation-related information using various online sources.
• Maintain a positive attitude during repetitive tasks.
• Adapt to new projects and processes as required.