Real Time Incidents (Thai Speaker) – Cognizant Malaysia
Cognizant Malaysia
Logistics
Role Summary
This role involves managing real-time updates of transportation disruptions and road incidents globally, focusing on specific cities and countries. The position operates on a rotational shift schedule and requires proficiency in both Thai and English to maintain data accuracy and quality according to internal standards.
Job Description
The Real Time Incidents (Thai Speaker) role involves managing 24/7 real-time coverage of public transportation disruptions and road incidents globally for specific cities and countries. The position operates on a rotational shift-based schedule and requires creating, updating, and expiring transportation disruptions and road incident data using both Thai and English languages via internal tools while ensuring quality, efficiency, and adherence to internal standards.
Job Requirements
Advanced proficiency in Thai language, including speaking, reading, and writing.
Strong English language proficiency for using tools, communications, documentation, and training.
Good understanding of all forms of public transport.
Ability to perform skilled research using a variety of online sources in multiple languages.
Good communication skills.
Keen attention to detail and meticulousness.
Self-motivated and responsible.
Ability to maintain a positive attitude and attention to detail when performing repetitive tasks.
Adaptability and the ability to learn new projects and processes.
Preferred but not necessary: customer service background, QGIS skills, second language proficiency, MAC OS X experience, incident management experience, and one year of technical support or problem-solving experience.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Real-Time Incident Management
Thai Language Proficiency
English Language Proficiency
Public Transportation Knowledge
Online Research
Communication
Attention To Detail
Adaptability
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