Senior Multi Channel Helpdesk (Korean Speaker) – Cognizant Malaysia
Cognizant Malaysia
Technology-Hardware
Role Summary
The Senior Multi Channel Helpdesk Specialist role involves providing customer support and improving customer experience within the ISV and Hi-Tech domains. The position requires native-level proficiency in Korean translation and communication, operating in a hybrid work model with day shifts.
Job Description
This role as a Senior Multi Channel Helpdesk Specialist involves providing support and enhancing customer experience in the ISV and Hi-Tech domains, utilizing expertise in Korean translation and understanding. The position operates on a hybrid work model with day shifts and includes facilitating communication, resolving client queries, and contributing to service improvement.
Job Requirements
Demonstrate native level proficiency in Korean translation and understanding with strong communication skills.
Possess experience in the ISV and Hi-Tech domains with a focus on customer support.
Exhibit excellent problem-solving abilities and attention to detail.
Show adaptability to a hybrid work model and day shift schedule.
Display strong organizational skills and the ability to multitask effectively.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Korean Translation
Customer Support
ISV Domain Knowledge
Hi-Tech Industry Knowledge
Problem Solving
Communication
Organizational Skills
Multitasking
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