Senior Multi Channel Helpdesk (Korean Speaker) – Cognizant Malaysia
Role Summary
The Senior Multi Channel Helpdesk (Korean Speaker) is responsible for providing exceptional support and enhancing customer experience in the ISV and Hi-Tech domains. This role operates in a hybrid work environment, focusing on effective communication and service improvement.
Job Description
In this role, you will engage with clients to resolve queries and enhance their overall experience. You will work in a dynamic environment that values collaboration and continuous improvement.
Key Responsibilities:
- Facilitate communication between clients and internal teams.
- Resolve client queries efficiently and effectively.
- Contribute to service improvement initiatives.
- Provide support in Korean translation and understanding.
- Collaborate with team members to enhance customer experience.
- Monitor and report on service performance metrics.
- Assist in training new team members on processes and tools.
Job Requirements
Native level proficiency in Korean translation and understanding.
Experience in the ISV and Hi-Tech domains with a focus on customer support.
Excellent problem-solving abilities and attention to detail.
Adaptability to a hybrid work model and day shift schedule.
Strong organizational skills and ability to multitask effectively.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
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Required Skills
Korean Language Proficiency
Customer Support
Problem Solving
Communication
Organizational Skills
Multitasking
Service Improvement
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