Senior Multi Channel Helpdesk (Korean Speaker) at Cognizant Malaysia - Kuala Lumpur

The Senior Multi Channel Helpdesk (Korean Speaker) is responsible for providing exceptional support and enhancing customer experience in the ISV and Hi-Tech domains. This role operates in a hybrid work environment, focusing on effective communication and service improvement.

In this role, you will engage with clients to resolve queries and enhance their overall experience. You will work in a dynamic environment that values collaboration and continuous improvement.

Key Responsibilities:

• Facilitate communication between clients and internal teams.
• Resolve client queries efficiently and effectively.
• Contribute to service improvement initiatives.
• Provide support in Korean translation and understanding.
• Collaborate with team members to enhance customer experience.
• Monitor and report on service performance metrics.
• Assist in training new team members on processes and tools.