SPE - BD Direct support (Cantonese Speaker) at Cognizant Malaysia - Kuala Lumpur

The SPE - BD Direct Support (Cantonese Speaker) is responsible for overseeing a team to ensure efficient and accurate operations. This leadership role involves managing team performance, implementing process improvements, and delivering exceptional service while aligning with organizational goals and regulatory standards.

In this role, you will supervise a team, set performance goals, and handle complex cases escalated by representatives. You will collaborate with the Hong Kong team and provide guidance and support to representatives in service delivery and daily operations.

Key Responsibilities:

• Oversee team performance to ensure efficient operations.
• Implement process improvements to enhance service delivery.
• Manage complex cases escalated by team representatives.
• Collaborate with the Hong Kong team to align on service standards.
• Set performance goals and monitor team progress.
• Provide guidance and support to representatives in daily operations.
• Deliver exceptional service while adhering to regulatory standards.