SPE – Cognizant Malaysia
Cognizant Malaysia
Global Business Services
Role Summary
This role involves leading a team to provide high-quality customer service in Cantonese. It includes managing team performance, supporting representatives, and collaborating with a global team to meet organizational and regulatory standards.
Job Description
The Senior Advisor role involves overseeing a team to ensure efficient and accurate operations. This leadership position includes managing team performance, implementing process improvements, and delivering exceptional service while aligning with organizational goals and regulatory standards. The role requires supervising the team, setting performance goals, handling complex cases escalated by representatives, collaborating with the Hong Kong team, making recommendations to meet customer expectations, and providing guidance and support to representatives in service delivery and daily operations.
Job Requirements
3 to 5 years of call center experience, including 2 years in a people management role.
Good interpersonal and problem-solving skills.
Ability to work well in a team and a strong commitment to delivering quality customer service.
Responsible, well-organized, and attentive to details.
Proactive, mature, positive, and decisive.
Professional telephone manner.
Quick Info
Company
Cognizant Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Team Leadership
Call Center Management
Process Improvement
Customer Service
Performance Management
Problem Solving
Interpersonal Skills
Communication Skills
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