Technical Support Representative – Accenture Malaysia
Role Summary
The Technical Support Representative - Korean is responsible for providing first-level technical assistance to clients in Korean. This role plays a crucial part in ensuring client satisfaction through effective troubleshooting and support across various communication channels.
Job Description
In this role, you will engage with clients daily, addressing their technical issues and providing solutions to enhance their experience. You will work in a dynamic environment that values teamwork and client satisfaction.
Key Responsibilities:
- Provide first-level technical support to clients in Korean.
- Troubleshoot hardware and software issues effectively.
- Document technical interactions clearly and accurately.
- Escalate complex problems to specialist teams as needed.
- Assist clients with software setup and configuration.
- Ensure a positive client experience through excellent customer service.
- Participate in problem-solving discussions as part of a team.
Job Requirements
Strong analytical skills.
Good communication skills in Korean and English.
Customer service orientation and commitment to client satisfaction.
Basic understanding of software applications and their configuration.
Ability to work as part of a team.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
—
Skills Required
7 skills
Click to submit your application
Required Skills
Technical Support
Troubleshooting
Communication
Customer Service
Documentation
Team Collaboration
Software Configuration
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