Technical Support Representative – Accenture Malaysia
Accenture Malaysia
Technology-Hardware
Role Summary
The Technical Support Representative - Korean provides first-level technical assistance to clients in Korean, handling hardware and software troubleshooting across various communication channels. The role requires clear documentation, escalation of complex issues, and assisting clients with software setup and configuration.
Job Description
The Technical Support Representative - Korean is responsible for providing efficient and effective first-level technical assistance to clients in Korean across various communication channels. This role involves troubleshooting hardware and software issues, documenting technical interactions, escalating complex problems to specialist teams, and assisting clients with software setup and configuration while ensuring a positive client experience.
Job Requirements
Strong analytical skills.
Ability to troubleshoot hardware and software issues.
Good communication skills in Korean and English.
Capability to document technical interactions clearly and accurately.
Ability to escalate complex issues to appropriate teams.
Customer service orientation and commitment to client satisfaction.
Basic understanding of software applications and their configuration.
Ability to work as part of a team and participate in problem-solving discussions.
Quick Info
Company
Accenture Malaysia
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
8 skills
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Required Skills
Technical Support
Troubleshooting
Software Configuration
Hardware Support
Technical Documentation
Bilingual Communication
Customer Service
Teamwork
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