Role Summary
The Trust and Safety Associate is responsible for ensuring internet safety by reviewing and classifying user-generated content. This role involves investigating complex issues and contributing to process improvements in a fast-paced environment.
Job Description
As a Trust and Safety Associate, you will be a key defender of internet safety by reviewing and classifying user-generated profiles, audio, video, and text content according to strict client guidelines. Your role involves investigating complex issues, escalating reported problems, and ensuring the removal of objectionable material.
Key Responsibilities:
- Review and classify user-generated content according to client guidelines.
- Investigate complex issues and escalate reported problems.
- Ensure the removal of objectionable material from the platform.
- Participate in well-being programs and training to stay updated on policies.
- Contribute to process improvements that enhance quality and efficiency.
- Collaborate with team members to address safety concerns.
- Maintain accurate records of investigations and actions taken.
Job Requirements
Excellent comprehension and communication skills in Turkish and Mandarin.
Strong emotional resilience and stress-management skills.
High attention to detail and ability to synthesize information.
Strong critical thinking and decision-making skills.
Deep familiarity with internet culture and political/social awareness.
Ability to work in rotating shifts and non-standard hours.
Quick Info
Company
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Location
Kuala Lumpur
Salary
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Incentive / Bonus
Performance-based incentives and allowances as per company policy
Skills Required
6 skills
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Required Skills
Turkish
Mandarin
Emotional Resilience
Critical Thinking
Attention To Detail
Communication
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