Trust & Safety Associate (Swahili) at Accenture Malaysia - Kuala Lumpur

The Trust & Safety Associate is responsible for ensuring internet safety by reviewing and classifying online content. This role involves investigating complex issues and participating in process improvements while maintaining objectivity in discussions about sensitive topics.

The Trust & Safety Associate engages in daily reviews of user-generated content, including profiles, audio, video, and text, to ensure compliance with client guidelines. The work environment requires emotional resilience and the ability to handle potentially objectionable content.

Key Responsibilities:

• Review and classify online content based on client guidelines.
• Investigate and resolve complex issues related to user content.
• Participate in process improvements to enhance content moderation.
• Stay updated on changing policies and guidelines.
• Engage in discussions regarding socially sensitive topics.
• Maintain objectivity while handling sensitive content.
• Collaborate with team members to ensure effective content moderation.