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The Retail Sales Associate will assist customers in a retail environment, ensuring they receive excellent service and support. This role requires availability during afternoons and evenings throughout the week.
The role is for a Full-Time Service Crew member responsible for providing customer service and food preparation. The position requires assisting customers with orders, maintaining a clean environment, and supporting team operations within a snack shop.
The Sales Advisor role at Parkson involves engaging with customers to provide product recommendations and ensuring a smooth sales process. This position is ideal for individuals who enjoy working in retail and have a passion for customer service.
This part-time Barista role involves managing a booth at an event from December 1st to 4th, working from 8am to 5pm. The position requires handling stall operations, serving customers, preparing drinks from a limited menu, managing payments, and maintaining cleanliness.
The Restaurant Manager at a Japanese establishment supervises daily operations including restaurants, bars, and room service. This role involves leading the food and beverage team, ensuring compliance with policies and regulations, and focusing on exceptional customer service to enhance guest satisfaction.
The Customer Service Associate role in the telecommunications sector involves providing customer service and promotional activities for brands such as Celcom, Hotlink, and Redone. The position offers a salary range of RM 2,500 to RM 5,000, along with benefits, commissions, and bonuses. Training is available, and candidates are expected to have good communication skills, teamwork ability, and a proactive approach to sales.
The role is for an Accounts Payable Specialist based in Malaysia supporting the Vietnam market. The position involves finance-related tasks within a global biopharmaceutical company's finance team, focusing on accounts payable functions and customer service.
A customer-facing role focused on transaction handling, counter maintenance, and stock management at the Auto City outlet. The position requires a detail-oriented individual with good communication skills ready to work in a fast-paced retail environment.
The Director of Sales is responsible for leading and managing the sales team to achieve property sales goals by building long-term customer relationships. This role involves overseeing daily sales activities, developing and executing sales strategies, and ensuring excellent customer service.
The Sales Assistant role at AEON involves engaging with customers and ensuring a positive shopping experience in the food section. You will be responsible for maintaining product displays and assisting with transactions, contributing to the overall efficiency of the store.
The Director of Sales at Sheraton Hotels is responsible for leading and managing daily sales activities to develop long-term customer relationships that support sales objectives. This role involves setting booking goals, executing sales strategies, and maximizing revenue while ensuring exceptional customer service.
The role involves managing food and beverage operations across various services including culinary, restaurant, beverage, and room service. The manager is responsible for leading a team, ensuring guest and employee satisfaction, maintaining operational standards, and achieving financial objectives while complying with relevant laws and regulations.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.