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A Full-Time Cashier role responsible for managing cash transactions and providing excellent customer service in a retail environment. The position involves counter maintenance, stock monitoring, and requires flexibility for shift work in Taman Desa Petaling.
The Customer Service Officer role involves managing customer transactions and inquiries at the branch. You will support daily operations, assist with account openings, and promote banking products while ensuring customer satisfaction.
This role is for a Finance & Investment Sales Banker at a bank. The position involves understanding and consulting on customers' financial needs and promoting banking products. It offers full-time employment with salary, commission, incentives, benefits, and training across multiple locations.
Responsible for handling cash transactions, providing excellent customer service, and maintaining the cleanliness of the counter area at the Desa Sutera Square outlet.
The Customer Service Executive role involves supporting daily salon operations through client communication, appointment coordination, and managing front-desk activities. The position requires multitasking to ensure efficient scheduling and maintaining an organized environment while providing good customer service.
The Cashier role involves assisting customers with their purchases and ensuring a smooth checkout process. The position requires handling cash and card transactions, maintaining the cash drawer, and keeping the counter area organized. The role also includes providing customer service and monitoring stock levels at the counter.
The Executive in Marketing will play a crucial role in driving sales and managing product portfolios. This position requires strong communication skills and the ability to work collaboratively across departments to ensure customer satisfaction and effective product promotion.
The Sales Manager - Corporate & MICE / Weddings & Social / Wholesale is responsible for generating and managing sales opportunities to meet sales goals. This role involves building customer relationships, coordinating sales efforts with various channels, and delivering customer service in line with company standards.
The Membership Executive role focuses on managing membership processes and enhancing member engagement at Sunway Lagoon Club. This position requires strong organizational skills and a customer-centric approach to ensure a positive experience for all members.
The Sales Advisor role in the automotive industry involves promoting and selling vehicles while providing comprehensive product information. The position requires strong communication skills and the ability to build lasting customer relationships, including the use of social media to engage clients.
The Sales Advisor role involves engaging with customers to provide product recommendations and ensuring a smooth sales process. This position is ideal for individuals who enjoy working in a dynamic retail setting and are committed to delivering exceptional customer service.
This role is for a Digital Account Executive specializing in SEO who collaborates with the SEO team on Google marketing projects including SEO, SEM, and website development. The position focuses on providing exceptional customer service, managing client communications, and building strong client relationships to ensure project alignment with client objectives.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.