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The F&B Crew role at Genting Malaysia Berhad involves providing exceptional service in a fast-paced dining environment. You will interact with customers, take their orders, and ensure a clean and welcoming atmosphere. This position is vital for enhancing the guest experience.
This role involves managing administrative tasks and providing customer service for a beauty salon. It requires basic knowledge of accounting to support related activities.
The Executive role focuses on delivering exceptional customer service and achieving sales targets for banking products. You will engage with customers directly and support various operational tasks within the branch, contributing to the overall efficiency and customer satisfaction.
The Sales Advisor role at Parkson involves engaging with customers to provide product recommendations and ensuring a smooth sales process. This position is ideal for individuals who enjoy working in a dynamic retail setting and are committed to delivering exceptional customer service.
This internship role involves hands-on experience in multiple business areas including customer service, marketing, sales, real estate, administration, HR, graphic design, and video production. The intern will work closely with the team and receive direct mentorship from the CEO.
The Executive, Contact Centre is responsible for providing high-quality telephone servicing to agents and policyholders while meeting key performance indicators. The role focuses on customer satisfaction, operational excellence, and continuous learning within a fast-paced environment.
This role is an internship position as a Sales Admin Intern. The intern will support the sales team by organizing orders and reports and gaining experience in administrative tasks.
The Branch Retail Executive is responsible for managing daily store operations and supporting various departments to improve customer experience. This role involves overseeing store presentation, monitoring stock levels, and leading floor staff to maintain service standards in a retail environment.
As a Deposit Relationship Officer, you will focus on acquiring and managing customer deposit relationships. Your role is crucial in achieving sales targets while ensuring high levels of customer satisfaction through personalized service and financial advice.
A Cabin Crew role focused on passenger safety, security, and high-quality service delivery. Responsible for managing in-flight procedures and ensuring a comfortable environment for travelers.
The Barista/Cafe Assistant role at AEON involves providing exceptional customer service in a cafe setting. You will be responsible for cash handling, maintaining cleanliness, and assisting customers with their needs while promoting products effectively.
This role is focused on providing customer service at a store in Klang by serving drinks, handling payments, and maintaining cleanliness. The position requires working within a team and following company procedures related to food safety and customer service.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.