Senior Operations Manager, Global Service Support Centre – Transaction Network Services
Role Summary
The Senior Operations Manager will lead global support teams, ensuring operational excellence and customer satisfaction while managing incident responses and driving continuous improvement in payment services.
Job Description
As the Senior Operations Manager, you will oversee the 24/7 Level 1 Support Teams for TNS’ Accept, Connect, and Orchestrate products. Your role includes ensuring operational excellence, incident response, and customer satisfaction while driving continuous improvement in a fast-paced environment.
Job Requirements
Proven experience in Managed Service Operations
Strong leadership and team management skills
Ability to handle high-pressure situations
Excellent problem-solving capabilities
Familiarity with payment processing systems
Commitment to customer satisfaction
Strategic planning and operational oversight
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Managed Service Operations
Leadership
Problem-Solving
Payment Processing
Customer Satisfaction
Strategic Planning
Operational Oversight
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