Senior Operations Manager, Global Service Support Centre at Transaction Network Services - Kuala Lumpur
This job is no longer accepting applications.
It was posted on 8 June 2026 and has passed its 30-day listing period. See open Customer Service jobs.
Role Summary
The Senior Operations Manager, Global Service Support Centre is responsible for overseeing the 24/7 Level 1 Support Teams for TNS’ Accept, Connect, and Orchestrate products. This role plays a critical part in ensuring operational excellence and customer satisfaction in a fast-paced environment.
Job Description
In this role, you will manage daily operations of the support teams, ensuring effective incident response and continuous improvement. You will work closely with various stakeholders to drive operational success and enhance customer experiences.
Key Responsibilities:
- Oversee the 24/7 Level 1 Support Teams.
- Ensure operational excellence in service delivery.
- Manage incident response and resolution processes.
- Drive continuous improvement initiatives.
- Collaborate with cross-functional teams to enhance service offerings.
- Monitor team performance and customer satisfaction metrics.
- Develop and implement strategic plans for operational oversight.
Job Requirements
Proven experience in Managed Service Operations.
Strong leadership and team management skills.
Ability to handle high-pressure situations.
Excellent problem-solving capabilities.
Familiarity with payment processing systems.
Commitment to customer satisfaction.
Strategic planning experience.
Senior Operations Manager, Global Service Support Centre - Frequently Asked Questions
What is the salary for a Senior Operations Manager, Global Service Support Centre at Transaction Network Services in Kuala Lumpur?
Transaction Network Services has not disclosed the salary for this role. Senior Operations Manager, Global Service Support Centre positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
Where is this Senior Operations Manager, Global Service Support Centre job located?
This Senior Operations Manager, Global Service Support Centre position is based in Kuala Lumpur, Malaysia. This role is fully on-site.
What qualifications do I need for this Senior Operations Manager, Global Service Support Centre role?
Transaction Network Services is looking for Proven experience in Managed Service Operations.; Strong leadership and team management skills.; Ability to handle high-pressure situations..
How do I apply for this Senior Operations Manager, Global Service Support Centre job at Transaction Network Services?
This job is no longer accepting applications. Similar roles that are hiring now are linked on this page, and you can apply to those directly on SuperJobs with no agency fee.
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Required Skills
Senior Operations Manager, Global Service Support Centre Salary at Transaction Network Services
Transaction Network Services has not disclosed the salary for this role. Senior Operations Manager, Global Service Support Centre positions in Kuala Lumpur typically pay RM1,800–RM6,000 per month, based on the 49 comparable vacancies currently listed on SuperJobs.
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