Senior Operations Manager, Global Service Support Centre – Transaction Network Services
Role Summary
The Senior Operations Manager, Global Service Support Centre is responsible for overseeing the 24/7 Level 1 Support Teams for TNS’ Accept, Connect, and Orchestrate products. This role plays a critical part in ensuring operational excellence and customer satisfaction in a fast-paced environment.
Job Description
In this role, you will manage daily operations of the support teams, ensuring effective incident response and continuous improvement. You will work closely with various stakeholders to drive operational success and enhance customer experiences.
Key Responsibilities:
- Oversee the 24/7 Level 1 Support Teams.
- Ensure operational excellence in service delivery.
- Manage incident response and resolution processes.
- Drive continuous improvement initiatives.
- Collaborate with cross-functional teams to enhance service offerings.
- Monitor team performance and customer satisfaction metrics.
- Develop and implement strategic plans for operational oversight.
Job Requirements
Proven experience in Managed Service Operations.
Strong leadership and team management skills.
Ability to handle high-pressure situations.
Excellent problem-solving capabilities.
Familiarity with payment processing systems.
Commitment to customer satisfaction.
Strategic planning experience.
Quick Info
Company
Transaction Network Services
Location
Kuala Lumpur
Salary
Undisclosed
Skills Required
7 skills
Click to submit your application
Required Skills
Leadership
Team Management
Problem Solving
Customer Satisfaction
Strategic Planning
Operational Excellence
Incident Management
Application Tips
- Ensure your resume highlights relevant skills and experience
- Tailor your application to match the role requirements
- Double-check all information before submitting
- Submit your application as soon as possible to increase your chances