Specialist, Customer Success (Korean Speaker) – Concentrix Cvg Malaysia

The Specialist, Customer Success (Korean Speaker) is responsible for supporting an existing customer base to cultivate and build strong customer relationships. This role plays a crucial part in ensuring customer satisfaction and engagement throughout the customer lifecycle.

In this role, you will engage with customers daily, addressing their inquiries and concerns while fostering a positive relationship. You will develop a deep understanding of our products and services to effectively support our customers.

Key Responsibilities:

• Manage a high volume of customer contacts and communications through phone and email each day.
• Utilize contact search and productivity tools to verify contact information.
• Conduct health checks at recurring intervals to gauge product satisfaction and value completion.
• Address specific customer objections with strong product knowledge.
• Document and track qualitative feedback and quantitative measurements through surveys, phone calls, and emails using computer systems.
• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, known as the 'Voice of the Customer'.
• Proactively address customer concerns or roadblocks through appropriate communication channels to improve satisfaction or product usage.
• Collaborate with teams and management to promote a positive customer experience.