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The role involves managing the operations and performance optimization of online stores on platforms such as Shopee, Lazada, and TIKTOK. The position requires executing daily operations, campaigns, and analyzing performance to support growth strategies and enhance marketplace presence.
The Retail Sales Assistant will deliver outstanding customer service by understanding client needs and recommending appropriate plus-size lingerie, ensuring a positive shopping experience and fostering customer loyalty.
The Indoor Sales role involves selling products directly to customers, requiring strong communication skills and a customer-oriented approach to effectively explain product features and benefits.
The Assistant Store Manager will oversee retail operations, manage staff, and ensure customer satisfaction while driving sales and maintaining inventory standards.
The Customer Service Executive will manage inquiries on Shopee and TikTok, addressing product, delivery, and promotional questions while ensuring customer satisfaction through effective communication and problem-solving skills.
The Junior Executive, Sales Team Support provides operational and administrative assistance to the SR Sales Team Support Department. The role involves supporting onboarding, tracking sales performance, and coordinating departmental processes to enhance efficiency and productivity.
This role is for a Cashier responsible for greeting customers and managing their orders. The position involves handling transactions accurately and maintaining a clean and welcoming environment at the front of the shop.
The Outdoor Sales role involves identifying new clients and developing relationships through effective communication in Mandarin, ensuring client needs are met and sales targets are achieved.
The Product Centre Coordinator is responsible for managing customer service and sales, providing product information and advice to customers, and ensuring customer satisfaction. The role also includes handling transactions, overseeing inventory control, maintaining the outlet's condition, and ensuring compliance with relevant regulations and operational requirements.
This role involves assisting customers in understanding and appreciating the products offered. The position requires regular interaction with clients, addressing challenges, and contributing to a collaborative team environment focused on sales growth.
The Retail Product Demonstrator engages customers through product demonstrations, leveraging retail sales experience to enhance customer interactions and drive sales effectively.
Dalam peranan ini, anda akan bertindak balas terhadap pertanyaan pelanggan dengan menggunakan kemahiran Bahasa Mandarin yang fasih, memastikan pengalaman pelanggan yang positif dan menyokong jualan e-dagang.
By SuperJobs Career Team · Updated June 2026
Retail is one of Malaysia's largest direct employment sectors, encompassing shopping malls, supermarkets, hypermarkets, specialty stores, e-commerce operations, and franchise businesses. Malaysia's retail market — anchored by the Klang Valley's world-class mall ecosystem (Pavilion, Mid Valley, Sunway Pyramid, Suria KLCC) and a rapidly growing e-commerce segment — provides year-round employment at every level.
Major retail employers include AEON, Parkson, Tesco (now known as Lotus's), Giant, 99 Speedmart, Watsons, Guardian, Sephora, Uniqlo, H&M, and hundreds of independent local and franchise brands. The e-commerce boom driven by Shopee, Lazada, and TikTok Shop has also created large-scale warehouse operations, customer service centres, and digital retail teams requiring substantial workforces.
The retail sector offers entry-level opportunities for school leavers and a well-defined career ladder from sales associate through supervisory and managerial roles to category management, buying, and retail operations leadership. Corporate retail careers in buying, merchandising, and supply chain management are increasingly valued and well-compensated.
Entry-level retail sales associates and cashiers earn RM 1,800 – RM 2,500/month. Retail supervisors and floor managers earn RM 2,800 – RM 4,500/month. Store managers and branch managers earn RM 4,000 – RM 8,000/month depending on store size and brand. Retail area managers, category managers, and buyers at corporate level earn RM 7,000 – RM 15,000/month.
Hiring in retail peaks during major festive seasons — Chinese New Year (January/February), Hari Raya (March/April), and the mid-year and year-end sales periods. E-commerce retail roles (marketplace management, last-mile logistics, digital marketing) command 15–25% premiums over equivalent bricks-and-mortar roles. Omnichannel retail experience is the most in-demand skill for mid-career retail professionals in Malaysia.
Customer-facing floor staff managing product display, assisting shoppers, and processing transactions at retail outlets.
Leads all aspects of a retail store — sales targets, staff management, inventory, visual merchandising, and customer experience.
Creates compelling in-store displays and product presentations to drive sales and reinforce brand identity.
Selects and sources products for the retail range, negotiates with suppliers, and manages category performance metrics.
Manages online store listings, campaign promotion, and order fulfilment on platforms like Shopee, Lazada, and TikTok Shop.
Handles customer enquiries, complaints, and returns — both in-store and through digital channels for omnichannel retailers.
Search SuperJobs for retail roles by brand, location, or function. Use terms like "sales associate", "store manager", "buyer", or "e-commerce" depending on the level you are targeting.
For entry-level roles, keep your CV focused on customer service experience, reliability, and any relevant certifications (food handler, HRDC-funded retail management courses).
For store manager and above, quantify your retail performance: sales growth percentages, shrinkage reduction, staff retention rates, and average transaction values.
Apply through SuperJobs. Retail hiring is volume-based — companies often review applications in batches, particularly around festive season hiring peaks.
Prepare for retail interviews by demonstrating your understanding of the brand's product range, customer base, and any recent campaigns or promotions. Show genuine enthusiasm for the brand.