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The Customer Service Associate role at a telecom company involves providing customer service and promotional duties for brands like Celcom, Hotlink, and Redone. The position offers immediate start opportunities with a salary range of RM 2,500 to 5,000, along with benefits such as KWSP and PERKESO contributions, commissions, bonuses, and salary increments.
This role focuses on driving sales growth by attracting new clients and managing existing relationships. The Executive will work closely with senior team members to identify market opportunities and ensure client satisfaction through tailored solutions.
The Service Desk Agent Indonesia Speaker provides technical support to customers through phone, email, or chat in a 24x7 environment. The role involves diagnosing and resolving technical issues, escalating as needed, and delivering customer service in Indonesian.
The role involves promoting and selling shoes and handbags in a shopping complex while providing good customer service. The position requires maintaining a pleasant personality and the ability to converse in Bahasa Malaysia, English, and/or Mandarin. The job location is at Genting Highland.
The Team Lead - Customer Support (Call Operations - Cantonese Speaker) is responsible for managing customer service activities related to insurance benefit enquiries and pre-claim processes. The role involves resolving customer queries through phone and live chat, providing guidance to junior advisors, and handling escalated complaints.
The Auto Finance Sales role focuses on achieving sales targets for auto loans while building strong relationships with customers and dealers. This position is ideal for fresh graduates looking to gain experience in banking and finance.
The Assistant Cashier plays a crucial role in managing patient payments and ensuring accurate financial records. This position requires strong attention to detail and excellent customer service skills to assist patients with their billing inquiries.
The Support Analyst role at Atos Group in Malaysia involves providing IT-based customer service and support within a large, customer-focused environment. The position requires engaging with customers to address technical and service-related inquiries using knowledge of PC technologies, software, and network architectures.
The Cashier (Casino) role involves managing cash and chip transactions while providing excellent customer service. Candidates should be detail-oriented and capable of working in a dynamic environment, with opportunities for career progression in casino operations.
The Guest Relations Manager leads the Guest Relations team to ensure exceptional hospitality and service at the hotel. This role involves managing guest inquiries, overseeing guest services and front desk operations, and supporting property goals through effective supervision and interdepartmental collaboration.
This role involves providing customer service support within an Ad Operations team to ensure smooth campaign execution and client satisfaction. The position requires monitoring campaign deals, supporting trafficking processes, and maintaining accurate campaign information.
The Part Timer for Pop Up Stores assists customers in selecting and styling cheongsams while providing customer service and sales support. The role includes store operation tasks, merchandising, and maintaining a pleasant shopping environment.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.