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The Sous Chef - Banquet is responsible for managing kitchen operations and leading the kitchen staff to ensure successful daily food-related functions. This role involves maintaining culinary standards, food safety, and inventory management while supporting the Executive Chef and overseeing kitchen shifts.
Manage a claims team specializing in medical reimbursement and accident insurance to ensure high service levels and operational efficiency. The role focuses on strategic planning, claims approval, regulatory compliance, and team development.
The Claims Analyst role involves managing personal and commercial insurance claims with a focus on efficiency and customer satisfaction. You will evaluate claims, determine liability, and negotiate settlements while ensuring compliance with regulations.
The Retail Assistant role at AEON involves engaging with customers and ensuring a pleasant shopping experience. You will be part of a dynamic team, contributing to the store's operations and customer satisfaction.
As a Cashier at ECO-Shop Marketing, you will handle cash transactions, provide customer assistance, and maintain the checkout area. This role is essential for ensuring smooth retail operations and customer satisfaction at our Kota Kemuning location.
The Part Time Sales Advisor role at Parkson involves engaging with customers to provide product recommendations and ensuring smooth sales transactions. This position is ideal for individuals who enjoy working in a dynamic retail setting and are committed to delivering exceptional customer service.
A retail role focused on cash handling, customer service, and counter maintenance at Eco-Shop Shah Alam. Ideal for individuals with high accuracy and a flexible schedule.
The Customer Service Executive plays a crucial role in supporting sales and administrative functions. This position involves coordinating with customers and internal teams to ensure smooth operations and effective communication.
This role involves preparing and serving a variety of drinks and desserts while maintaining cleanliness and hygiene in the work area. The employee will handle customer orders, ensure food safety standards are met, and provide customer service in a fast-paced environment. Training will be provided for this position, and prior experience is not required.
The App Support Analyst I at Cognizant provides support for TriZetto products by addressing technical issues through various communication channels. The role requires proficiency in technical issue resolution, data analysis, customer service, and Microsoft Office applications, with a preference for experience in healthcare billing and training.
A full-time Cashier role responsible for managing point-of-sale transactions and providing superior customer service at the Sungai Besi branch. The ideal candidate will ensure counter efficiency and stock availability while maintaining a professional shopping environment.
The role of Customer Relationship Officer involves managing customer interactions and resolving issues while providing exceptional service. The position requires strong communication skills and the ability to meet sales targets through personalized customer interactions.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.