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The Cashier will oversee sales transactions and manage petty cash while supporting daily retail operations. The role requires effective communication and proficiency in relevant software.
The Sales Advisor role involves engaging with customers to provide product recommendations and ensuring a smooth sales process. This position is ideal for individuals who enjoy working in a dynamic retail setting and are committed to delivering exceptional customer service.
The Customer Service Executive is responsible for managing the vacant possession process and ensuring customer satisfaction. This role involves conducting inspections, liaising with tenants, and coordinating defect rectification to maintain property standards.
A junior-level role focused on Order-to-Cash (O2C) billing operations, responsible for managing master data, invoice preparation, and debtor monitoring within a global administrative services firm.
As a Mortgage Sales Consultant, you will engage with potential customers to understand their financial needs and recommend suitable mortgage products. Your role will involve guiding clients through the mortgage application process while achieving sales targets and building relationships with real estate partners.
The Operations Crew role at Pickle Social Club involves supporting the front-of-house team to contribute to daily operations and customer experience within a fitness community. The position is suitable for university students or fresh graduates seeking flexible part-time work and hands-on experience in operations, events, hospitality, or customer service without requiring prior experience.
The Restaurant Manager oversees daily operations of the restaurant, including bars and room service when applicable. This role involves supervising staff, ensuring compliance with standards, managing human resource activities, and maintaining service quality and financial performance.
This internship role at MEDICOS offers support in customer service and marketing while providing hands-on experience in an expanding company. It is aimed at final-year students or recent graduates.
A strategic role focused on delivering GenAI-powered service reinvention and Agentic AI solutions within Accenture's SONG practice. You will work closely with clients to optimize customer engagement strategies and drive business growth through innovative AI implementations.
The role is a Retail Assistant position in Puchong focused on assisting customers with various laundry services and ensuring the smooth operation of the shop. The position requires working independently while providing customer service and managing the daily tasks at the branch.
The Information Assistant at Mitsui Outlet Park is responsible for assisting customers by handling queries and resolving issues across various communication channels. The role involves maintaining customer service standards, coordinating with relevant teams, and managing administrative tasks to ensure a smooth and professional experience for customers.
The Business Development Executive is responsible for driving sales growth and improving customer service quality. The role includes managing customer orders, expanding the customer base both locally and internationally, and maintaining customer relationships and profiles.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.