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The Claims Examiner will manage personal and commercial line claims, ensuring efficient processing and customer satisfaction. This role requires strong analytical skills and the ability to negotiate settlements while adhering to legal and company standards.
As a Customer Service Agent (Inbound) at Ninja Van, you will handle client inquiries via calls and emails to provide seamless support and problem resolution. This role requires a data-driven approach to tracking issues and a commitment to maintaining high service standards within a fast-paced logistics environment.
The Outlet Supervisor role at Tealive Labis involves managing schedules, supervising staff, and ensuring quality customer service in a café environment. The position requires overseeing daily operations, training employees, and maintaining service standards. Candidates should have at least SPM/O-Level education and relevant experience in a supervisory or customer-facing food and beverage role.
Join CUCKOO International as a Sales Executive to promote and sell innovative healthy home products. This full-time role offers a base salary plus high commissions, performance bonuses, and professional growth opportunities for motivated individuals.
The Team Manager will oversee the Consumer Contact Centre team, ensuring high levels of customer satisfaction and performance. This role is critical for achieving service level agreements and fostering a positive work environment.
The Accounts Payable Specialist (Korean Speaker) role is based in Malaysia and supports the Korea market by handling accounts payable tasks. The position involves customer service related to procurement, invoice processing, and employee expense management for multiple Asia-Pacific markets while ensuring compliance and collaboration with various company departments.
The Senior Education Counsellor - Business Development at Taylor's University supports the Business Development Team by driving sales pipeline, generating leads, and assisting in enrolment-related and recruitment activities. The role also involves customer service and management of promotional materials.
This role at Junique Model Management involves providing customer support and managing interactions to enhance customer experience. The position supports marketing projects focused on short-form video content and requires collaboration with sales and operations teams.
This internship position involves managing game rooms and assisting guests to ensure a positive and safe gaming experience. The role includes supervising games, maintaining cleanliness and safety, and providing customer support throughout the game. The position requires proficiency in English, a customer-oriented approach, and a willingness to learn during a minimum four-month internship period.
The Product Centre Coordinator is responsible for managing customer service and sales, providing product information and advice to customers, and ensuring customer satisfaction. The role also includes handling transactions, overseeing inventory control, maintaining the outlet's condition, and ensuring compliance with relevant regulations and operational requirements.
The Sales Advisor role at PROTON offers an exciting opportunity to engage with customers and drive sales in a supportive environment. Ideal candidates are enthusiastic, customer-focused, and eager to achieve high income through commissions.
The role of Management Consultant in Utilities involves applying industry knowledge and process expertise to assist clients in the Utilities sector with complex change initiatives and solution integration. The position requires managing large projects, communicating technical requirements, and delivering enhanced capabilities in Utilities retail and customer service processes across different regions.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.