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The Sales Manager role focuses on managing group and catering business opportunities to maximize revenue within a luxury hotel setting. The position involves building and maintaining customer relationships, negotiating contracts, and ensuring service delivery aligned with brand standards.
The Junior Sous Chef is an entry-level management role responsible for supporting kitchen operations by assisting with food production, purchasing, sanitation, and supervising kitchen staff. The position involves maintaining culinary standards, managing shift operations, and ensuring both guest and employee satisfaction in a hospitality setting.
The Customer Relationship Manager role involves managing a portfolio of Privilege Banking customers by handling their daily transactions and service requests. The position focuses on maintaining service levels, recommending financial products based on customer needs, and ensuring compliance with policies and guidelines.
The Assistant Jewellery Sales Supervisor supports the Shop Manager in managing daily operations and driving sales. This role involves training staff, providing exceptional customer service, and ensuring inventory is well-managed.
The Customer Service Officer role involves managing customer transactions and inquiries at the branch. You will support daily operations, assist with account openings, and promote banking products while ensuring compliance with regulations.
The Chief Concierge at Sheraton Kota Kinabalu is responsible for overseeing all concierge functions in line with hotel standards. This role involves supporting guest services, coordinating daily operations, and establishing relationships with local businesses to enhance the guest experience.
The Moving Coordinator will manage the logistics of moving operations, ensuring efficient execution and high customer satisfaction. This role requires strong organizational skills and the ability to communicate effectively with clients and teams.
The Barista is responsible for preparing and serving beverages following standard procedures while providing customer service and maintaining cleanliness and hygiene. The role includes handling orders, assisting with stock and daily duties, and supporting the team during busy periods. The Barista is expected to adhere to safety and food handling standards and represent the brand positively.
Responsible for managing cash transactions and providing high-quality service to customers at the Taman Sri Muda retail outlet. This role requires accuracy, a friendly attitude, and flexibility to work in a shift-based environment.
This internship role at TRAVELOG involves assisting in travel preparation and supporting the sales team within a fast-growing travel agency specializing in curated journeys. The position offers exposure to operational tasks and teamwork in a dynamic travel environment.
The Customer Service Executive role involves supporting Mandarin-speaking e-commerce sales by engaging with customers through various channels. The position focuses on converting customer inquiries into actual orders and encouraging repeat purchases through professional service.
The Cafe Assistant/Barista role at AEON involves providing friendly service to customers while managing cash transactions and maintaining a clean environment. You will also assist in promoting products and ensuring customer satisfaction.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.