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Seeking a motivated Sales Assistant to manage retail tasks and customer service at our Bagan Luar outlet. The role involves stocking, cashiering, and ensuring a pleasant shopping experience.
BASICTODAY SDN BHD is seeking a Sales Assistant to join their team in Kuala Lumpur. The ideal candidate will work full-time, primarily in the mornings from Monday to Saturday, assisting customers and managing sales operations.
The Guest Services Manager is responsible for overseeing all property operations to ensure high levels of hospitality and service at a hotel. This role includes managing guest interactions, supervising employees, and maintaining relationships with other departments to support smooth property operations and guest satisfaction.
A leadership role responsible for supervising a sales team, driving revenue through up-selling ancillary products, and ensuring exceptional customer service at AirAsia outlets in Kuching.
The Sales Assistant role involves providing customer service, managing stock, maintaining store appearance, and operating the cash register. The position requires working at TAR UMT, Jalan Genting Kelang, Kuala Lumpur, and includes shift work. The assistant supports sales through product knowledge and store upkeep.
The Territory Manager role involves overseeing the performance of retail fuel service stations and driving marketing initiatives to enhance sales and profitability. The position requires strong relationship management with service station dealers and a focus on customer service excellence.
The Assistant Venue Manager at Sheraton Kota Kinabalu supports the supervision of restaurant operations including restaurants, bars, and room service. The role involves assisting with team activities, maintaining standards, and ensuring customer service quality in the venue's food and beverage operations.
The Team Member in Fulfilment plays a crucial role in enhancing customer satisfaction by efficiently managing inquiries and promoting the Bank's services. This position requires strong communication skills and the ability to handle customer complaints professionally.
Eco-Shop Marketing is seeking a dedicated Cashier to manage point-of-sale transactions and provide superior customer service at their Bayan Lepas branch. This full-time role involves cash handling, counter maintenance, and stock monitoring in a fast-paced retail environment.
The Casino Teller role involves managing cash and chip transactions while providing excellent customer service. You will be responsible for daily balancing and ensuring compliance with security procedures. This position offers opportunities for career growth in the casino operations sector.
Provide retail support and customer service at the ECO-Shop Ken Rimba outlet, ensuring efficient store operations and a positive shopping experience for all customers.
The Customer Service Analyst (Mandarin Speaker) role involves providing support to partners throughout their lifecycle, addressing inquiries and resolving issues via multiple communication channels. The position requires effective communication in both Mandarin and English to assist partners with various aspects such as program benefits and portal access.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.