Connect with leading companies and kickstart your career journey.
Showing 297 jobs matching your filters
This role is for a Retail Assistant at Footer Malaysia in Kuala Lumpur, involving cash handling and customer service. The position includes managing online orders and supporting shop operations while promoting health socks in a retail environment.
This position is for a Customer Service Intern focused on supporting customers through friendly communication and issue resolution. The role provides practical experience in a professional environment while assisting with customer service tasks.
The Sales Executive role at IOI Properties Group involves providing exceptional customer service and promoting property products. You will assist in various marketing activities and contribute to team dynamics while ensuring sales performance is monitored and reported.
This is an internship position in Sales and Customer Service focused on driving sales through various channels and supporting resellers. The role provides hands-on experience in a creative and dynamic environment.
The Mortgage Sales Consultant will engage with potential customers to understand their financial needs and recommend suitable mortgage products. This role requires achieving sales targets while providing excellent customer service throughout the mortgage application process.
This position is for a Medical Sales Executive responsible for achieving sales targets and managing territory activities for Sanofi's Dupixent product. The role requires collaboration with marketing and sales teams, analysis of sales data, and maintaining compliance with company and ethical standards. The candidate should have relevant pharmaceutical sales experience and be able to travel as required.
The Senior Associate in Fund Services is responsible for preparing financial statements such as balance sheets, income statements, and cash flow statements in accordance with accounting standards and regulatory requirements. The role also involves managing client relationships, ensuring compliance, coordinating with internal stakeholders, and improving processes for better efficiency.
The Cashier position at Quill City Mall involves assisting customers with purchases, handling cash and card transactions, and maintaining the cleanliness and organization of the counter area. The role requires monitoring stock and performing daily equipment checks. Candidates should have basic math and computer skills, retail or customer service experience, and be able to work shifts including weekends and public holidays.
The Accounts Payable Specialist (Japanese Speaker) role involves providing financial services within a multinational company's Global Business Service team. The position requires fluency in Japanese and includes responsibilities in Accounts Payable as well as other financial service areas such as Accounts Receivable and Master Data Management.
The Guest Service Crew role focuses on providing exceptional customer service in a dynamic environment. You will engage with guests, manage ticketing processes, and ensure a positive experience for all visitors. This position is ideal for those looking to build a career in hospitality.
The Customer Service Representative role involves assisting customers by addressing their questions and complaints related to company tools. The position requires effective communication, active listening, empathy, and collaboration within a team to enhance customer satisfaction and develop relevant soft skills.
The Relationship Manager in Premier Banking is tasked with managing high-net-worth clients and providing personalized banking solutions. This role requires strong relationship-building skills and a deep understanding of financial products to meet client needs effectively.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.