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The Senior Customer Service Representative in Order Management based in Highland Heights, OH, is responsible for managing customer service activities related to order processing. This role involves supporting customers with order issues and facilitating effective communication in order management tasks.
Manage master data and the end-to-end billing process to ensure accurate and timely invoicing. This role involves liaising with international stakeholders and monitoring collections in a fast-paced professional services environment.
This internship position in customer service involves assisting customers by providing information, verifying documents, and handling payment and product-related inquiries. The role requires professional communication, proactive problem reporting, and escalation of critical issues to senior staff.
The Sales Consultant role at RHB Bank focuses on promoting ASB products and achieving sales targets. You will engage with customers to provide exceptional service and ensure compliance with banking standards.
The Foodline Crew role at AEON involves engaging with customers and assisting in food preparation while ensuring a clean and welcoming environment. This position is ideal for individuals passionate about customer service and teamwork.
The Customer Service Executive (Ecommerce) role involves managing online customer interactions and inquiries across e-commerce platforms in Malaysia and Singapore. The position focuses on processing orders, resolving issues, and ensuring a positive customer experience. It requires coordination with internal teams and responding to customer feedback to support brand loyalty and satisfaction.
The Executive, Referral Business Centre role involves managing customer inquiries and orders from healthcare professionals across Malaysia. The position focuses on ensuring high-quality customer service and maintaining strong relationships with clients while efficiently handling orders and resolving issues.
The Sales Assistant role focuses on delivering exceptional customer service in the seafood and meat department. You will engage with customers, manage product displays, and ensure a pleasant shopping experience.
The Assistant Manager in Shipping role involves overseeing import and export operations and documentation to achieve organizational objectives. The position requires coordination with various departments to ensure timely and compliant shipments and leading the shipping team to deliver effective customer service.
The Sales Support Assistant role involves assisting the sales team with customer follow-ups, daily operations, and creative tasks such as posting Instagram stories. The position includes handling merchandise-related activities, administrative duties, and supporting sales efforts during busy periods.
The Barista role at Soul Eatery involves preparing and serving beverages while ensuring a clean and efficient work environment. Candidates should possess strong customer service skills and the ability to multitask effectively.
The Sales Assistant role involves supporting the retail operations by managing the sales area and assisting customers. This part-time position is ideal for individuals who are passionate about retail and customer service.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.