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Promote and sell Cuckoo home appliances while providing essential customer service and after-sales support to ensure client satisfaction and brand loyalty.
The Sales Assistant role focuses on delivering exceptional customer service in the Meat/Seafood department. You will engage with customers, manage product displays, and ensure a pleasant shopping experience.
This role is for a Customer Service Executive fluent in Mandarin and English, responsible for managing order-related activities and supporting customer satisfaction. The position involves collaboration with various departments and cross-training to ensure effective order processing in a fast-paced, global company.
The Sales Assistant role involves providing exceptional service to customers while managing product displays and stock. You will engage with customers, assist with their needs, and contribute to a positive shopping experience.
This internship position involves serving as the primary contact for customers through phone, live chat, and social media. The role requires responding to inquiries and resolving issues related to orders and post-purchase processes. Candidates should have a minimum diploma in a relevant field and possess strong communication, problem-solving, and organizational skills.
This Retail Assistant role at MidValley Megamall involves assisting customers and handling sales and purchase transactions. The position requires knowledge of electronics and the ability to evaluate second-hand electronic items, while also maintaining store organization and providing product information.
The Director of Sales at Sheraton Johor Bahru is responsible for leading the sales team and managing customer relationships. The role involves contributing to the creation of positive guest experiences in the hotel environment.
The role of Travel Consultant Executive is based in Kuala Lumpur and involves assisting customers with travel planning and ensuring customer satisfaction. The position requires strong communication skills and experience in customer service within the travel or hospitality industry.
This position is for a Customer Service Representative at Renesas responsible for managing order-related tasks and supporting clients. The role involves coordination with Sales and Distributors and providing support for customer inquiries and technical matters in a semiconductor environment.
This internship role at Dan Qing Pack Sdn Bhd involves assisting with packaging projects for multinational and F&B brands, supporting the sales team, and managing customer interactions. The position is intended for students pursuing relevant studies and offers practical experience in sales and customer service within a team environment.
The Sales Manager at Marriott Executive Apartments Kuala Lumpur is responsible for managing sales opportunities and building customer relationships to achieve sales objectives. The role involves supporting sales activities, collaborating with sales channels, and ensuring customer satisfaction through effective communication and market knowledge.
The Customer Service Executive plays a crucial role in supporting sales and administrative functions. This position involves coordinating with customers and internal teams to ensure smooth operations and effective communication.
By SuperJobs Career Team · Updated May 2026
Customer service is one of Malaysia's largest employment categories, spanning contact centres, live chat and email support, technical helpdesk, banking and telecoms customer service, and e-commerce buyer support. Malaysia's strong multilingual talent pool and competitive cost structure have made the country a preferred destination for regional and global customer service operations serving APAC, Middle East, and Oceania markets.
The sector is anchored by major contact centre operators including Teleperformance Malaysia, Conduent, Convergys (now Concentrix), Alorica, TDCX, and Scicom — all of whom operate large-scale multilingual contact centres in the Klang Valley and Penang. In-house customer service operations at Maxis, Celcom Digi, TM, AirAsia, Shopee, Grab, and all major banks employ tens of thousands of customer-facing agents and support professionals.
The customer service industry is being transformed by AI and automation. Chatbot and virtual assistant deployments are handling first-line queries, shifting human agent roles toward complex case resolution, emotional support interactions, and quality assurance. Customer service professionals who can work alongside AI tools — reviewing bot escalations, handling exceptions, and providing empathetic resolution — are the most in-demand profile in the evolving Malaysian contact centre landscape.
Entry-level customer service representatives and call centre agents earn RM 2,000 – RM 3,200/month. Team leaders and senior agents earn RM 3,000 – RM 5,000/month. Customer service managers and operations managers at contact centres earn RM 5,500 – RM 10,000/month. Contact centre directors at large outsourced operations earn RM 12,000 – RM 22,000/month.
Language premium is the biggest salary driver in Malaysian customer service — Japanese, Korean, Mandarin, Thai, Tagalog, and Arabic-speaking agents earn 30–60% above base English-only rates for the same role scope. Technical support and IT helpdesk agents earn 15–25% more than general customer service agents. Shift allowances, KPI incentives, and transport allowances supplement base salaries at most contact centre operations. Night shift premiums add RM 150–500/month for roles supporting North American or European clients.
Handles inbound and outbound customer interactions via phone, email, and live chat — resolving queries, processing requests, and maintaining customer satisfaction.
Provides L1/L2 technical helpdesk support to customers or employees — troubleshooting software, hardware, and network issues remotely or on-site.
Manages ongoing client relationships for B2B SaaS or fintech platforms — driving adoption, retention, and expansion revenue through proactive engagement.
Leads a team of agents — monitoring performance against SLA/KPI targets, coaching agents, handling escalations, and reporting to operations management.
Reviews customer interactions for quality compliance, scores agents against rubrics, and provides coaching feedback to improve service consistency.
Manages overall contact centre or customer service function — workforce management, SLA performance, client relationships, and continuous improvement.
Search SuperJobs by role ("customer service executive", "call centre agent", "technical support", "customer success manager") or browse the Customer Service industry page for all active listings.
Highlight your language skills prominently — multilingual candidates (Mandarin, Japanese, Korean, Arabic) should place language proficiency at the top of their CV for maximum impact.
For technical support roles, list your IT certifications (CompTIA A+, ITIL Foundation), ticketing system experience (Zendesk, Freshdesk, ServiceNow), and technical domain knowledge.
Apply through SuperJobs. Contact centre companies hire at high volume — expect a quick turnaround from application to interview, often within 2–5 business days.
Prepare for a phone or video screening that tests your communication skills, language fluency, and service orientation. Many employers also conduct a role-play or written response assessment before making an offer.